2017 FORD EXPLORER Complaints

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 80 MPH, the front passenger’s side A-pillar trim had detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.

The passenger side silver cover came off the top rail of my 2017 Ford Explorer. This SOULD be covered by Ford Safety Recall 21S22. I was told by my local Ford dealer my mileage was over the mileage limit of 152,000. My current mileage is 152,197.7; I can send a picture. Any item(s) flying off a vehicle should be a safety concern and covered by ANY recalls. Does Ford and/or NHTSA want to limit the age and/or mileage for safety recall? I was told by my local Ford dealership, this was a 'customer satisfaction' issue and only addressed if the problem was evident at the time of inspection. I've had my vehicle in for routine maintenance (oil change, tire rotation, etc) on a very regular basis. Normally I leave with instructions to fix any recalls on the vehicle. This was not addressed on previous maintenance instances because the broken top rail was not showing signs of distress. (My terms based on the conversation with the local dealership service personnel.) Are you kidding me??? I would expect these types of issues to be addressed/fixed prior to failure. Once failure occurs, the potential for roadway damage has happened. I'm having problems uploading my files on your system.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at 55 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, water entered the interior of the vehicle through the passenger's side A-pillar trim, and water accumulated on the carpet. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the driver's side A-pillar trim was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 72,000.

Woke up one morning and noticed the b pillar almost completely detached. Called ford dealership in Musk*** MI. They told me I could pay out of pocket for labor and parts since no approved remedy is available. I’m a single mother of twins, and I cannot afford this. I need this fixed. The Ford dealership told me to duck tape it. This is dangerous and could kill someone with spring coming around the corner and motorcycles (think of all the other states that are warm enough all year round)- MI allows you to have no helmet by choice Thank god nobody has brought out a bike yet and had one hit them in the face. Sounds like a lawsuit to me. It is really selfish to hold off on a remedy for greedy purposes if that is what this is just to save a buck at the cost of someone’s life. I’d hate to see someone I know get hurt. And yes I’m ticked off I have to duck tape my freaking car as well.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not available. The dealer was contacted, and the contact was informed that parts were not yet available. The contact stated that the vehicle registration would expire soon. The contact was concerned that the registration would not be renewed because of the unrepaired recall. The contact was advised to contact the manufacturer for assistance. The manufacturer was contacted; however, the contact was unable to receive phone calls. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact called the dealer several times because the driver's and passenger side A-pillar trims were loose. The contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not informed the manufacturer of the failure. The failure mileage was approximately 60,000.

In January of 2025 the rear windshield suddenly blew a hole in it after starting the vehicle with the remote start. I was advised that due to the cold temperatures and then the heat from the rear defrost caused this to occur. On Wednesday 12/31/25, the same exact thing happened. My vehicle was parked at my home in the garage when I remote started it. A few minutes later, my daughter and I got in, started it, then proceeded to back up when we heard a loud boom. Same thing happened as the first issue in January of 2025. No reason, no damage and it blows a hole it in near the rear wiper. This is causing glass shards to explode into the interior.

Related to: Manufacturer Recall Number24S02 NHTSA Recall Number24V031 The recall has been in place since January of 2024 (2 years) and there is still no remedy and the dealer repeatedly states the parts are on back order. I have had one pillar trim blow off, risking other drivers on the highway and fear the 2nd will do the same. Ford is not honoring the recall and there needs to be action taken for consumers.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 30 MPH, the passenger's side windshield exterior A-pillar trim detached and flew off the vehicle. The contact also stated that the driver's side windshield A-pillar trim was loose. The local dealer was contacted several times and informed the contact that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving at approximately 10 MPH, the steering wheel became stiff with the message "Power Steering Loss" displayed. The vehicle was pulled over to the side of the road and restarted; however, the failure persisted. The contact related the failure to NHTSA Campaign Number: 17V530000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 109,000.