2019 FORD EXPLORER Complaints

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated while driving at approximately 55 MPH, there was an abnormal sound coming from the roof. The contact stated that it sounded like an object bouncing on the roof of the vehicle. The contact stated that the sound ceased after several minutes. The contact arrived at the destination, checked the roof, and became aware that the passenger’s side roof rail had detached from the vehicle. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V316000 (Structure); however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 54,000.

The contact owns a 2019 Ford Explorer. The contact stated that while driving approximately 65 MPH, there was an abnormal anti-freeze odor inside the cabin of the vehicle. The contact stated that the "overheat" and "temperature" gauge illuminated. The contact drove the vehicle back to the residence, parked the vehicle, and observed that anti-freeze was leaking onto the driveway. The contact had the vehicle towed to an independent mechanic and was informed that the water pump had failed and needed to be replaced. The contact was referred to a dealer for assistance. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.

The contact owns a 2019 Ford Explorer. The contact stated while driving 25 MPH, the exterior A-pillar trim detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, was unable to confirm when the part would become available. The failure mileage was 85,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the upper part of the driver's side windshield exterior A-Pillar trim was fractured, causing the trim to detach. An unknown local dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated while the vehicle was at the dealer for a routine oil change, it was discovered that the roof rack was loose and advised the contact to bring the vehicle to the dealer the following day to have it inspected. The vehicle was taken back to the same dealer the following day as instructed and it was advised that the roof rack needed to be replaced. The vehicle was previously serviced under NHTSA Campaign Number: 21V316000 (STRUCTURE) however it failed to prevent the risk. The vehicle was not repaired due to it being out of warranty. The manufacturer was notified of the failure. The approximate failure mileage was 32,000.

The contact owns a 2019 Ford Explorer. The contact stated that while driving at 40 MPH, the trim piece detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure however was unable to confirm when the part was to become available. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

For months, almost a year, my transmission could not properly accelorate. The car would not allow for the pick up in speed to happen. Each time I took it to the shop that cares for my car, Mike's More Miles, the problem would not duplicate. My special needs son, his service dog and I were all of the expressway traveling, the car slowed down on its own, I had not applied the brakes, the speed dropped from 65 to less than 35 in seconds. I pulled over and tried to regain speed after putting the car into park. No luck. the car would not go faster then 20-30 miles an hour, with me putting into neutral when coasting downhill, then back into drive manually to get it to the repair shop. This almost caused a terrible accident. This scared my son, who has brain disease. Our 85 lb. service dog was jolted from the back of the car slamming into the seat. I was also very scared and shaken. My son began to yell and scream what is happening, it was a scary and tense, literally jaw dropping experience. I drove to Enterprise Rental, called Austin the owner of the shop that has tried to duplicate the problem on a dozen tried and told him what occurred. I left my car at Enterprise, where Austin picked it up. The problem did duplicate. FINALLY a code came up to diagnose the problem. The transmission fluid was also black, with metal shavings in it as well. Please refer to all technical service bulletins that note this is a known problem by Ford. I have paid $7582.70 for a new transmission. The shop owner, Austin, told me the torque converter overheated, the transmission had failed. I also paid for the rental car an estimate of $490.00.

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the Forward Collision Avoidance camera failed to function as intended. The contact stated that the Forward Collision Avoidance camera displayed a very blurry image. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 68,500.