2019 FORD EXPLORER Complaints

Vehicle lost acceleration while driving down highway and shuttered severally when depressing gas pedal. I had to cut across lanes of highway traffic with no power and nearly caused an accident. Engine revs up be vehicle wont accelerate, just shakes badly. I am waiting on a mechanic to verify the problem but appears to be a transmission failure. The vehicle has had hard shifting in recent months leading up to this failure. A 2019 model year with 105000 miles.

Rear left toe link failed while entering a curved freeway on ramp. Failure caused the vehicle to lose traction in the rear causing the vehicle to fish tail. Advanced drivers training prevented a collision but the vehicle swayed back forth due to the forward momentum. By a miracle there was no collision because it was a narrow two lane road, with no shoulder and was between concrete wall and guardrail.

I am writing to formally file a complaint regarding my 2019 Ford Explorer, which is currently subject to the 2011–2019 Ford Explorer® — A-Pillar Trim Detachment Recall (Recall Reference Number: 24S02). The exterior A-pillar trim on my 2019 Ford Explorer, covered under the aforementioned recall, has caused severe issues including vibrations and a loud whistling noise around the windshield area, particularly at highway speeds. These problems are not only a nuisance but also pose a potential safety hazard, as the vibrations could lead to more severe structural damage or detachment of the trim while driving. I have contacted several Ford dealerships in my area, as well as Ford headquarters, seeking a resolution under recall 24S02. Unfortunately, I was consistently informed that the necessary parts to correct the issue are not available. I was told that Ford had provided the parts, but they were only available for a two-week period and are no longer in stock. The person I spoke with at the dealership advised me to call back at a later time to check if the parts are available. Additionally, when I reached out to Ford’s headquarters customer relations department for further assistance, I was simply transferred to my local dealership without any other form of help or guidance. This lack of support from the manufacturer is deeply frustrating and concerning. Furthermore, one of the dealerships informed me that another customer with similar issues under the same recall has been waiting for over a month and has yet to receive the necessary parts. This delay, coupled with the lack of clear communication and guidance, is highly concerning, especially given the potential safety risks associated with the defect. Given the severity of the issue and the inadequate response from Ford, I am requesting that the NHTSA intervene to ensure that Ford takes the necessary steps to resolve this safety concern promptly. I am concerned that a serious incident can occur if not resolved.

The contact owns a 2019 Ford Explorer. The contact stated that while driving at an undisclosed speed, after a visual inspection of the exterior of the vehicle, the contact became aware that the shark fin antenna cover had detached, potentially becoming a dangerous road hazard. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The dealer determined that the shark fin antenna cover had detached independently. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 32,000.

The contact owns a 2019 Ford Explorer. The contact stated upon inspection, it was noticed that the B-pillar applique trim was peeling off. The vehicle was taken to a local dealer where it was diagnosed that the B-pillar applique trim needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000. The VIN was not available.

The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 70 MPH, the vehicle lost motive power, decelerated, and stalled. The vehicle was later towed to the local mechanic who diagnosed that the water pump was faulty and needed to be replaced. The water pump was replaced, and the vehicle was repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was unavailable.

The contact owns a 2019 Ford Explorer. The contact stated that while depressing the accelerator pedal, the vehicle shuddered and failed to properly accelerate. The contact stated that the failure also occurred on several occasions while driving up an incline. The vehicle was taken to the local dealer to be diagnosed and it was determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 84,000.

Vehicle suddenly began vibrating while in drive or reverse, and developed decreased acceleration, and overall sluggish performance. Mechanic checked and said it was the torque converter. This exact problem is addressed by a Customer Satisfaction Program 20N07, which seems like it should include my vehicle because it was manufactured in the covered location and dates. However, my VIN number does not appear to be covered.

The contact owns a 2019 Ford Explorer. The contact stated while driving at 75 MPH, the driver's side windshield exterior A-pillar trim separated and flew off. The contact stated that the failure caused the passenger's side of the windshield to become fractured. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. No further information was provided. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 78,532. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.