2021 FORD EXPLORER Complaints

The electronic sunshade that covers the panoramic sunroof has malfunctioned and cannot be retracted fully. The sagging sun shade covers the rear window and blocks the view. I have taken it to the dealership for repair, but it is not covered under my extended warranty and is around $2000.00 to repair out of pocket. The dealership charged a $199.99 diagnostic fee to ascertain that it was the sunroof shade that had broken. There were no symptoms or warnings before this happened.

The contact owns a 2021 Ford Explorer. The contact stated that upon shifting into reverse, the rearview camera failed to display an image. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 36,000.

We bought this in 2022 from clek, and a few months before we were transferring our daughter from the infant seat to a convertible seat, our infant seat became stuck on the base. Absolutely impossible to get off and my husband and I both tried many times. I reached out to Clek because I was very concerned that in an emergency situation it would take much longer to unstrap and get baby out instead of just grabbing the seat and going. I mean in a car fire, if we went in any body of water- anything it’s extremely concerning to me that this could happen. I have bought cheaper car seats than this for our other children and never once had this issue. They ended up emailing me with a video showing me to break the base, pull a strap and remove the seat from the base - that’s great besides it still won’t detach and you could never do this in an emergency. They also said this happens often which clearly it does if they have a video showing how to remove it. The car seat has been inspected by the hospital and police prior to this and we have had other friends/ family who are in those professional fields who were very concerned. We actually were told by Albee baby to report clek because they said they should refund us. They aren’t even offering us a new seat and we are due in less than 2 months with baby number 3. We have no seat and to be truthful I don’t want one like this where it may get stuck again. They also told me in an email, police and ems could help save my child- sometimes you can’t wait for that- that’s a horrible excuse to me. I should be able to save my children myself and I will never rely on anyone else.

The contact owned a 2021 Ford Explorer. The contact stated that the vehicle was parked in the driveway for over three hours before the vehicle caught on fire. The origin of the fire was unknown, however, the contact believes the fire originated from faulty electrical wiring. The vehicle was unoccupied during the fire. The location of the fire was the rear end of the vehicle. The fire department arrived to extinguish the fire. A fire department report was filed. A police report was not filed. The vehicle was destroyed. The local dealer was contacted, and the vehicle was not diagnosed as it was determined to be a complete loss. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.

The rear axle bolt snapped. Causing the differential to fall out and rear wheel axles and driveshaft to break out of position.

The vehicle has intermittent issues with bucking, running poorly, and not shifting properly. It results in several warning lights which will clear at random. The dealer has told us it needed a new alternator. The repair was made but the problem resurfaced again today. This is not a new issue as it has occurred many times before.

Moon roof cover is sagging and interfering with visibility with the rear view mirror. There have been many incidents of the sagging occurring online in for forums. There have been no warning notices for this issue

My vehicle is having the blue screen & message to contact my dealer when in reverse. I understand there is a recall for this. I contacted ford to see why I haven't received a notice & am being told that it only affects certain vehicles yet I'm having the exact issue. It is a safety hazard due to low visibility behind the vehicle when in reverse.

This vehicle has an electronic shifting transmission and when shifting from drive to reverse, the system lags significantly (1-3) seconds before engaging reverse. This has been an issue causing several close calls. In addition to not being able to back up efficiently and being left hanging in limbo while waiting for the transmission to engage, the vehicle also continues to roll forward causing near collisions. Happens while maneuvering the vehicle in situations where a three point turn is necessary or when trying to quickly go from drive to reverse in an attempt to avoid another traffic unit or on coming hazard. Has been brought to Ford for them to check and they advised after a test drive that the vehicle shifts smoothly. The smoothness of the shifting was not the concern. It was the lag between drive to reverse. I believe it needs a software reprogram for the transmission.

The chrome on the window switch on the passenger side is peeling and cut my finger while using it.