2017 FORD EXPLORER Complaints

Cars rear end sways all over the place almost spun out on highway. I did some research and saw numerous recalls on the toe link in the rear of vehicle and have a good feeling its faulty again. I see it was replaced numerous times do to recall. Was wondering if there's like a warranty on recall work done

Rear passenger side seat belt strap is twisted and stuck in fully extended position.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim had become loose. An unknown local dealer was contacted and confirmed that the part to do the recall repair was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 4,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims and doors exterior B-pillar trims had become loose. The vehicle was taken to the dealer, where black tape was used to secure the A-pillar trims and the molding at the top of the windshield. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failures. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the dashboard. The vehicle was taken to the dealer, where the contact was informed that the failure was due to an unrepaired recall. In addition, the contact was informed that the parts were not available. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not available. In addition, the contact stated that parts had not been available for two years. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. Several local dealers were made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that water had started to leak inside the vehicle, through the passenger’s side windshield, during heavy rain. The vehicle was not diagnosed; however, the contact linked the failure to the recall. The manufacturer was made aware of the issue. The failure mileage was 110,000.

Since Ford issued the first recall notice for Recall 24S02, I have been contacting my local Ford dealerships every few months to check whether the replacement parts were available. Each time, I am told the parts are still not in stock. As of today, multiple pieces of my vehicle have flown off while I was driving. This has become a serious safety hazard. Most recently, while driving on the freeway, a part detached from my car and the vehicles behind me had to swerve to avoid hitting it. I am increasingly concerned for my safety and the safety of others on the road. At this point, my vehicle does not feel safe to drive, but I have no alternative transportation. This appears to be a straightforward part for Ford to manufacture and replace, yet the delay has been unreasonable. Something needs to be done— I cannot continue driving a vehicle where pieces are literally coming off while in motion.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that a piece of the windshield exterior A-pillar trim was loose. The vehicle was taken to the local dealer, and the contact had contacted the dealer several times, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that parts were not yet available to repair the vehicle. The failure mileage was approximately 38,000.