2017 FORD EXPLORER Complaints

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated while driving 70 MPH, the passenger's side windshield exterior A-pillar trim detached from the vehicle. The contact inspected the vehicle once at the destination and noticed that the driver’s side A-pillar trim was loose. The vehicle was not taken to the dealer or to an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims had separated from the vehicle. The local dealer was contacted, and it was confirmed that the part was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 100,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the driver's side windshield exterior A-Pillar trim made an abnormal rattling sound. The contact stated that the failure had started over 2 years ago. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure); and contacted the dealer and the manufacturer about parts availability but was informed that the part to do the recall repair was not yet available. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 74,000.

I am filing a complaint regarding Ford Recall 24502 / NHTSA Recall 24V031 for my 2017 Ford Police Interceptor Utility (Explorer-based). My vehicle’s A-pillar interior trim was identified as defective under this safety recall. For nearly two years, the repair has not been completed because the dealer claims the required parts are still on backorder. In that time, the A-pillar trim on my vehicle has become loose and is now detaching while driving, which creates a dangerous condition. The loose trim vibrates, moves, and could detach completely at highway speeds, posing a safety hazard to me and other drivers. Ford and the dealership have confirmed the recall but have not provided a repair, a temporary safety fix, or a loaner vehicle. I have repeatedly contacted the dealer, and they continue to tell me that Ford has not supplied the part. Because this is a federally mandated safety recall and the defect is actively creating a crash risk, I am requesting that NHTSA investigate Ford’s failure to provide parts or a remedy within a reasonable timeframe. This is an unresolved safety hazard, and Ford has not provided a solution.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that upon receiving the recall notifications, the contact inspected the parked vehicle and noticed that the driver's side windshield exterior A-pillar trim was loose. The contact applied double sided tape to the trim. Additionally, the contact stated that while the vehicle was parked on another occasion, the contact noticed that the driver's side door rubber gasket had split. The vehicle was taken to an unknown dealer on several occasions and the contact was advised that the parts were not yet available for the recall repairs. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that the exterior A-pillar trim was detaching. The local dealer was contacted and confirmed that the parts were backordered. The vehicle was not diagnosed or repaired. The manufacturer was unreachable, and the call went to a recorded voice message. The failure mileage was approximately 74,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and it was confirmed that the recall repair was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the rubbers and trims surrounding the windshield were dry-rotted and were gradually peeling off and detaching from the vehicle. The dealer was notified of the failure and confirmed that the part was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-Pillar trim had become loose. The vehicle was taken to the dealer, where it was inspected, and the part was ordered. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 18,000.