2021 FORD EXPLORER Complaints

Sunshade cover for sunroof malfunctioned and it hangs down causing a visibility issue as it obstructs the view from the rear view mirror. After doing a search on Reddit and the Ford forum, it seems to be a common issue. My vehicle only has 35,000 miles on it and this should not be happening.

I had complete engine failure on my 2021 115,000 mi Ford Explorer ST. The truck was only 3 years old. I heard a knocking noise and pulled over. Throughout the summer smoke had been coming out of the exhaust pipe every time I turned on the car before work. There was a cloud of smoke. A week before the engine failure I had the vehicle in the ford shop. They said everything was fine. I towed the vehicle to Currie Ford in Frankfort and they stated that there was catastrophic engine failure. Nothing could be done but I needed to put a new $12,000 engine in a $63,000 car. They said the warranty did not cover nor do I have any recourse. The safety of my family was placed at risk., I was travelling with my family, my wife, son, daughter, nephew who is [XXX] old and niece who is [XXX] . It left us stranded. There were no warnings. The dealership inspected the car a week before and said it was good to go. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased my Explorer used last March. The window switches, on driver and passenger sides (front seats and rear seats) have the black metal pieces peeling off the switch. Metal pieces are sharp and I continue to cut my fingers on them. The dealer shows the recall did not affect my car, yet they are all in need of replacement. My vehicle has faulty window switches and I am asking Ford to replace them under recall or warranty.

The system/component that failed is the panoramic moon roof retractable shade. This is an electronic retractable fabric shade on the inside of the car that covers the moon roof glass. The tracks that hold the shade taught and in place have failed, this is a major safety concern due to the sagging fabric blocking the view of the rearview mirror and side windows. This impairs visual awareness of surrounding vehicles, obstructions, and approaching emergency vehicles from behind. This is a known common issue with this make and model vehicles as read about on multiple forums and social media sites. There were/are no sort of warning lamps as this is a mechanical track with no sensors. Ford has not issued any sort of safety recall thus far.

The contact owns a 2021 Ford Explorer. The contact stated that while driving approximately 40 MPH, the vehicle lost automotive power. The contact stated that there was an abnormal shaking and vibrating coming from the engine compartment. The vehicle was taken to a nearby mechanic to be diagnosed. The contact was informed that cylinders #3 and #4 had lost compression, and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V598000 (ENGINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 105,000.

I was backing out of my driveway and a whoosh of water came pouring into my trunk from my roof of my car. When I took it to the Ford dealership they took the headliner down and found that the drains for my sunroof were clogged and caused the leak. They found that the headliner had mold growing on it. This is currently not a recall issue yet but I believe it should be or should be considered a default from Ford, (my warranty expired a couple months earlier). After speaking with the maintenance manager at Ford, I have been informed that it is not uncommon that the sunroof drains get clogged and this is something that should be checked or cleaned out periodically. With that being said- my 3 year old vehicle has only been maintained at a Ford dealership during its life. I go every 3-4 months and this has never been checked or cleaned out. My vehicle has been at the dealership for 3 months now because the parts are on back order. When I spoke with the dealership on 12/18 I was told there were 16 headliners on order, but when I checked back in January (a month later) there were 437 on order. This seems to be an issue with more and more of these vehicles. This is a dangerous situation because I do not know how long the mold has been growing in my vehicle and could cause health issues with me or my kids.

The contact owns a 2021 Ford Explorer. The contact stated that while driving 80 MPH, the power train warning light illuminated, and the vehicle stalled. The contact was able to exit the highway and the contact was able to pull over to the side of the road. The contact stated that upon turning off and restarting the vehicle, the vehicle operated as needed. The contact stated that the failure had been recurring while driving. The vehicle was taken to Express Care Automotive, where it was diagnosed that a valve in the engine had failed. The mechanic informed the contact that the engine needed to be taken apart for additional diagnostic testing. The mechanic informed the contact that the failure could be related to Ford Campaign Number: 24S55. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.

Fuel Sloshing When vehicle accelerates, brakes, or turns, the fuel moves within the tank, creating waves and sloshing. This can be heard as well when you come to a stop and road noise is less. You can also feel the sloshing on your foot under the driver's side. Excessive fuel sloshing can lead to instability, affecting the vehicle's center of gravity and causing handling issues, especially in extreme maneuvers. I've reported to dealership and Ford manufacturer but they say this is normal operation of vehicle.

Queja por reparación defectuosa de recall en mi Ford Explorer Estimados Señores: Por medio de la presente, me dirijo a ustedes para expresar mi profunda insatisfacción con el servicio recibido en su concesionario relacionado con un problema de recall en mi Ford Explorer [indicar modelo y año del vehículo], cuya reparación, realizada bajo su supervisión, no ha sido adecuada. En los primeros meses de 2024, llevé mi vehículo a sus instalaciones debido a un recall emitido por Ford, relacionado con un sonido de media frecuencia resonante (de tono profundo) que se manifiesta al conducir a baja velocidad sobre superficies irregulares. Según se me informó, este problema fue causado por un defecto en una pieza, la cual supuestamente fue reemplazada en su momento. Sin embargo, después de meses de lidiar con el inconveniente inicial y tras un extenso tiempo de espera, el problema parecía haberse solucionado temporalmente. Desafortunadamente, en noviembre de 2024, el problema ha reaparecido exactamente con las mismas características, lo que me lleva a sospechar que no se realizó un reemplazo adecuado de la pieza defectuosa, sino únicamente un ajuste superficial. Al comunicarme nuevamente con su concesionario, se me ha informado que no pueden hacer nada más porque el supuesto reemplazo ya se realizó. Este tipo de respuesta es inaceptable, considerando que: 1.El problema persiste y claramente no fue solucionado de manera definitiva. 2.El recall original fue emitido para garantizar la seguridad y funcionalidad del vehículo, lo cual no se está cumpliendo. 3.Como cliente, esperaba un servicio honesto y de calidad, especialmente tratándose de un problema cubierto por un recall oficial. Solicito formalmente que este caso sea reabierto y revisado nuevamente, ya que mi confianza en la calidad de los servicios proporcionados se ha visto seriamente afectada. Espero que Ford y su concesionario asuman la responsabilidad correspondiente y brinden una solución definitiva al problema

The contact owns a 2021 Ford Explorer. The contact stated that while driving 55 MPH, the contact heard an abnormal sound, and the tempered stationary sunroof glass shattered without impact. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000.