2020 FORD EXPLORER Complaints

The contact owns a 2020 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 23V675000 (Power Train), 25V093000 (Seat Belts), 26V402000 (Power Train), and 26V451000 (Seats) and would like to be removed from the recall distribution list. The local dealer and manufacturer were contacted.

On my 2020 police interceptor through a no issue for the transmission, failing at early mileage, jerking in a drive and slamming gears when shifting and low gears, I believe the component is the CDF drum in the transmission, which is thousands of dollars to fix Ford offered to replace it under warranty, but the issue typically doesn’t arise until after warranty is expired

my car was banging into gear when downshifting. I took to the ford dealer and they told me it was TSB 20-2337 a known issue. My warranty had just expired and I had to pay out of pocket for the damages. If this is a known issue, it should be covered by ford not an out of pocket expense. I was told by the dealer if may turn into a recall and if it does, I can they get reimbursed for it. How can a known issue be the consumer's responsibility to pay for when there is a flaw in their building of this expensive vehicle. I do not even have 70k miles and the transmission is failing??

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormal grinding sound coming from the vehicle, and while the accelerator pedal was depressed, the vehicle failed to accelerate as needed. No warning lights were illuminated. The failure had occurred on several occasions. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The contact stated that while driving approximately 25 MPH, the vehicle shuddered and failed to accelerate above 40 MPH. The vehicle was taken back to the dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The contact stated that while the vehicle was parked, the vehicle shuddered abnormally. The vehicle was taken back to the dealer to be diagnosed, and it was determined that there was an unknown black fluid inside the transmission. The contact was informed that the transmission needed to be replaced. The dealer stated that the failure was not associated with NHTSA Campaign Number: 26V402000 (Power Train). The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 102,000.

On August 14, 2026, the power liftgate on my 2020 Forde Explorer unexpectedly began closing while I was loading my dog into a kennel in the rear cargo area. I did not press the liftgate close button and no one else activated a liftgate control. My key fob was inside my purse on the front seat of the vehicle. The liftgate came down while I was underneath it and struck me directly on the head. The impact knocked me to the ground. I saw stars and was confused immediately afterward and sustained a scalp laceration with significant bleeding. I did not lose consciousness and did not require stitches. One person directly witnessed the incident and was also struck by the closing liftgate. Because the liftgate struck my head first, its force was reduced before it contacted the other person, who was not injured. Other people arrived immediately afterward and can confirm my condition following the impact and that the key was in my purse on the front seat. This was not the first time this has happened. It has occurred on multiple occasions while loading without intentionally activating. I have been hit in the head before but not enough to cause bleeding. The incident occurred Friday evening on 8/14/2026. Vehicle has not yet been inspected because the service department is closed for the weekend. I plan to contact Ford once open on Monday. I am reporting this because I am concerned there may be a defect involving unintended activation of the power/hands-free liftgate and/or its safety obstacle-detection system. The unexpected closure has now caused an injury and also struck a second person.

Vehicle started hard shifting while driving and noticed hard shifts when slowing down. Vehicle then began to lose power while driving. Display screen has issues at times screen will only display blue or stay in backup camera mode.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the transmission was shifting roughly. The vehicle was taken to the dealer and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 114,000.

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle experienced intermittent starting failures, and upon starting the vehicle and shifting into gear, the vehicle shut off. No warning light illuminated. Additionally, the electronic parking brake was unintendely engaged. The contact replaced the battery; however, the failure persisted. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

My 2020 ford Explorer had several issues with the hill assist, TCM control, power train malfunctions, it shifted very hard between first and second gear, at times it felt like it wouldn't accelerate at all and would pop into gear at higher speeds. I took it to Family Ford of Enfield several times for repairs which never fixed the overall problem. After several times at Family Ford of Enfield, I continued to drive my vehicle because my trusted dealership kept telling me the car was repaired. Now my vehicle needs a new transmission at 100% my cost.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle made an abnormal sound while downshifting, with a loud boom coming from the underbody of the vehicle. The vehicle was bouncing while downshifting from 4th gear to 3rd, 2nd, and into 1st gear. The failure reoccurred while downshifting. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be repaired. The vehicle was not repaired by the dealer. The vehicle was taken to a certified mechanic, and the transmission was replaced. The manufacturer was not made aware of the issue. The failure mileage was approximately 54,000.