2013 FORD EXPLORER Complaints

The contact owns a 2013 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that there was fuel leaking from the driver's rear end of the vehicle. There was no warning light illuminated. The vehicle was not able to be started. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 172,582.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while the vehicle was parked, the contact became aware that the A-pillar trim was loose and had started to detach. There were no warning lights illuminated. The dealer was contacted, and the contact was informed that parts would not be available until August 2025. The vehicle was taken to the dealer and the dealer removed the molding and placed tape on the windshield and informed the contact that parts would be ordered to repair the vehicle. The contact was contacted by the dealer and the driver's side A-pillar trim was replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000.

The exterior A-pillar trim part detached and hit another vehicle on the freeway. The dealership replaced the part and I paid for it. I received a recall notice January 2024 stating that Ford would replace the defect and or reimburse me for the previous replacement. In February 2025 the driver side A-pillar trim part detached while driving on the freeway. When I contacted my dealership at Kearny Pearson Ford they told me that they STILL did not have the parts as described in the Safety recall notice 24S02 / NHTSA recall 24V031. I am driving around with an open side along the windshield/body of my car and it does not feel safe.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the front passenger's side windshield trim detached. The contact stated that the detached trim was hitting up against the front windshield. In addition, the contact stated that the detached trim caused the windshield wipers to not function properly. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the part would be available. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated that while it was raining, water was leaking into the vehicle through the front windshield. While making a turn, water entered the vehicle, and the front seat passenger became wet. The seat was damaged by the water. There were no warning lights illuminated. The contact ordered a power window switch online. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 70,000. Parts distribution disconnect.

The backup camera on this vehicle stopped working correctly a while back. The image usually is shown mirror... so everything left-right is flipped which causes confusion for the driver. Other times the screen goes completely blank/black. Both of these create a safety issue when backing up, for cross traffic and pedestrians. This is issue just suddenly started one day. I asked the Ford dealer about it and being outside of the warranty period, there wasn't anything they could do. I can pay to replace the camera, but others reported doing that and the same problem came back later. I see now that Ford as active recalls for the same problem - but only for more recent model year vehicles.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.