2017 FORD EXPLORER Complaints

Roof rail brackets (snap pieces) broke off of both left and right side and roof rails fell off of car while driving.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that one of the windshield exterior A-pillar trims had completely detached while the other trim was partially detached. The vehicle was taken to the dealer, where it was confirmed that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the A-pillar and B-pillar trims were beginning to bubble and detach from the vehicle. The dealer was contacted and confirmed that parts for the recall repairs were not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 55,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 20V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that both windshield exterior A-pillar trims had detached and hit other vehicles while driving approximately 60 MPH on different occasions, nearly causing crashes. Additionally, the contact stated that the driver's side and passenger's side door B-pillar trims had become loose. The vehicle was taken to the dealer, where it was inspected, and the contact was advised that a fee would be charged for the repairs. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 38,000.

My daughter was driving our 2017 Ford Explorer when the steering wheel locked up without warning, putting her life at risk. It mirrors the exact steering rack failure already recalled for 2011–2013 Explorers (Recall #14S06 / NHTSA 14V286000). We were told by a certified mechanic that the steering rack and gear failed, and that this is a common issue in these models. Ford has opened Case #xxx-xxx, but refuses to take responsibility or escalate the matter. They acknowledge several other recalls on this vehicle, but not the steering system — even though multiple 2016–2017 Explorer owners report similar failures. This is a serious safety hazard that could result in death. I am requesting an immediate NHTSA investigation into expanding the current steering rack recall to include 2017 model Explorers. Please escalate this complaint and notify me of any developments. I am collecting evidence and testimony from other Explorer owners with the same issue.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver’s side A-pillar trim had become loosened, and the passenger’s side B-pillar trim had separated from the vehicle. The local dealer was notified of the failure but confirmed that parts were not yet unavailable. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side exterior door B-Pillar trim had detached. The vehicle was taken to the dealer, where the trim was secured with tape; however, the failure recurred while driving, causing the key entry pad mounted on the B-pillar to fracture in half. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,010.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver's side windshield exterior A-pillar trim and the driver's side door exterior B-pillar trim had separated from the vehicle. The local dealer was notified of the failure but offered no assistance. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

When i start the vehicle, and press the bbrake and shift into drive, the vehicle shakes and jolts. When I remove my foot from the break to push the gas petle, there is a hesitation/stall out unless I push it quickly. The shaking and jolting occurs when the vehicle is in drive and reverse, but stops when the car is in neutral or park. In order to operate the vehicle in traffice, I have to put it in neutral at stop signs and traffic lights, or it will shake, jolt and stall out. This can not be safe!

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact heard a loud air sound coming from the front windshield. The contact was concerned that the windshield would cave in while driving. The contact stated that there was no visible evidence that the exterior A-pillar trim had detached. In addition, the contact stated that the failure was persistent, and the noise was extremely loud. The dealer was made aware of the failure; however, the contact was informed that the parts were not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the repair was not available. The contact stated that the recall had been initiated for over a year, and the parts had not been made available for more than a year. The manufacturer was not made aware of the failure. The failure mileage was unknown.The VIN was not available.