2013 FORD EXPLORER Complaints

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at approximately 60 MPH, the A-Pillar trim detached. No warning lights were illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at approximately 40 MPH, the front driver’s side and passenger’s side A-pillar trims detached. In addition, the contact was able to retrieve both front A-pillar trims and temporarily repaired the vehicle with adhesive. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.

Bad welding on the top left hinge of the liftgate allowed a crack to form over time. The crack exposed metal which allowed rust to form and leaks from rain water. This excess build up of water also allowed paint chipping and additional rust along the entirety of the crack and rear tray. This was discovered after some time, due to not being immediately visible from the rear of the car.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at approximately 25 MPH, the power steering failed to operate as needed. The contact used an excessive amount of force to turn the steering wheel. The power steering and traction control warning lights were illuminated. The vehicle was taken to a mechanic who diagnosed the vehicle and determined that the power steering had failed, and the rack and pinion needed to be replaced. The mechanic informed the contact of NHTSA Campaign Number: 14V286000 (Steering); and was referred to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was contacted and confirmed that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 73,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the windshield trim had detached from both the passenger’s and driver’s sides of the vehicle. The contact had reinforced the trim with glue and tape several times; however, the trim persistently detached. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 117,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed that the front windshield trim on the passenger's side had detached. The dealer was made aware of the failure. The contact was informed that the parts to repair the vehicle were not available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts would become available. The failure mileage was 132,182. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel became stiff and difficult to turn in either direction. The message "Power Steering Assist Fault" was displayed on the instrument panel. The vehicle was taken to a local service center, where the vehicle was diagnosed and determined that the steering rack needed to be replaced. The parts for the repair were ordered, and the repair was pending at the owner's expense. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 96,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer confirmed that the remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 70 MPH, the A-pillar trim on the driver's side was blown off the vehicle by the slipstream. The contact was unable to retrieve the trim. The failure mileage was approximately 155,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure): however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim had detached on both sides of the windshield. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 220,000. VIN tool confirms parts not available.