2017 FORD EXPLORER Complaints

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had separated from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 56,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trims were rattling while driving at various speeds. The contact applied duct tape to the driver’s side and passenger’s side A-pillars. The manufacturer was made aware of the issue. The failure mileage was approximately 83,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The local dealer was contacted and confirmed that parts were not yet available for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but there was an issue with the phone system. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The windshield outer trim pillar molding has flown off my vehicle twice while driving on the highway. This last time it almost hit someone on a motorcycle. What is Ford going to do to fix this?

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front windshield A-pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer, and the contact was informed that the parts were not yet available. In addition, the contact was informed by the dealer that the vehicle was safe to drive. The contact received notification NHTSA Campaign Number: 24V031000 (Structure); however, parts for the recall repair were not yet available. The contact had been waiting for approximately one year for the parts to become available. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000.

The contact owns a 2017 Ford Explorer. The contact stated that at start up, the contact became aware that the ON/OFF ignition switch was fractured, and a half of the ignition switch was missing. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ignition switch. The vehicle was repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.

To whom it may concern, I am writing to formally file a complaint with ford. I request immediate assistance regarding multiple open recalls on my 2017 Ford Explorer Platinum. Despite multiple attempts to have these recalls addressed by my local Ford dealership and others, they have refused to perform all the necessary repairs. When I asked if they could at least order the required parts, I was informed that they would not, due to the parts being on back order with no timeline of when they would be available. This situation has become increasingly concerning, as one of the un repaired recalls has now led to water intrusion inside my vehicle, causing additional damage. Along with other recalls that are further causing damage. I depend on my vehicle daily, and the ongoing delays and lack of action from the dealership have only worsened the condition of my vehicle. At this point, I am requesting further help. I believe this situation warrants urgent attention, as it involves manufacturer-issued safety recalls that remain unresolved through no fault of my own, after various attempts to get these recalls fixed. I would appreciate a prompt response confirming that this case has been escalated to the appropriate department.

Exterior windshield A-pillar flew off on the highway and ford said the repair was suppose to be ready on the latter half of 2024. This repair is not being dealt with in a timely manor. Manufacturer Recall Number 24S0. NHTSA Recall Number24V031.

When driving and going to make a turn or change lanes . The steering wheel will stick and have a little jerk . Had it looked at but could not find anything. It’s been happening since July . I’m afraid it might not turn when I want it to . My husband did notice it when I drove him to airport . Wondering if recall on this .