2022 FORD EXPLORER Complaints

The contact owns a 2022 Ford Explorer. The contact stated that while driving approximately 30 mph when another vehicle suddenly pulled in front of their vehicle causing them to hit the driver's side of their vehicle. The contact's vehicle had damage to the front bumper and passenger side of the vehicle. The airbags did not deploy. The seat belt failed to lock causing the contact to slam into the steering wheel. The contact injuries to their left shoulder, left foot, head, neck, back, and stomach area. Medical attention was needed. A police report was filed. The vehicle was able to be driven away. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and referred them to NHTSA. The approximate failure mileage was 12,994.

Vehicle is as purchases brand new in august 2022. After a few months when engaging reverse, there is a lag time of 3-10 seconds. The reverse screen in dash does not engage as well. Local dealer “fixed” in February 2023 at roughly 5k miles. Issue has returned. When brought to dealer beginning of May 2023. We were informed they would not work on it as it’s a known issue with no fix. Issue is creating problems when attempting parallel parks, k-turns, parking, anything to do in the road requiring timliness and safe execution of parking. When vehicle has the lag time it is not in gear and wil roll if on an incline.

Upon cold start exhaust burns blue smoke. Vehicle was taken to dealership and diagnosed with a bad turbo seal, resulting in motor being removed and turbo replaced on passenger side at 2865 miles. Now a 6439 miles the drives side turbo seal is causing the same issue, blue smoke pouring out of the exhaust on cold starts. Car is driven with care and not abused in anyway. Other owners of the same version of this vehicle with two turbos are also experiencing the same issue. For both environmental and safety reasons, these engines should be recalled and inspected for this premature failure.

There has been an open safety recall on this vehicle for about 5 months with NO indication of how they are going to fix it or when. This is preventing me from running my business using the vehicle because the vehicle cannot have any recalls on it. I have called two Ford dealerships and contacted Ford help line several times and they do not have any solution.

I can hear the fuel in my gas tank "sloshing" around. It is most obvious at slower speed when backing and pulling forward. I would assume there are some sort of "baffles" missing in the fuel tank. I have had the "sloshing" sounds confirmed by the local Ford dealer's service department. They say they can not resolve the matter. In Jan 2003, I reported the issue to Ford Customer Service (Case #4069-6889). I am not sure this situation presents a safety hazard but wanted to report it to NHTSA for consideration, and for the record. Thank you.

I was driving (at a fairly low speed) recently when my vehicle began driving erratically. I pulled over and noticed that there was smoke in the passenger compartment. I exited the vehicle and walked to the passenger side (out of traffic) and opened the passenger door to retrieve my cell phone. At that point there was a burst of flame upon opening the door, and the fire quickly spread to the passenger compartment.

When shifting from Drive to Reverse there is a delay ranging from 4-15 seconds before it engages. I have not been able to identify what it is that makes the delay more or less, but there is always a delay. I usually need to back into my driveway, so pulling past it and then selecting Reverse results in one bump (into Neutral) after several seconds. If the throttle is applied the engine rpm will increase with no movement of the vehicle until there is another bump when it finally engages Reverse. If I sit in place with foot on the brake and wait from the two "bumps" (Neutral and then Reverse) the Reverse bump will sometimes jolt the vehicle backwards. I purchased the vehicle with 1,900 miles on it and at present have 5000 miles on it. It has exhibited this behavior since I have had it. When going from Park into Reverse there does not seem to be a delay.

There is a brake cover, the black plastic/rubber overlay piece that provides traction and grip for the brake pedal. During normal driving today it just slipped off and struck my foot. This is a police car, I understand that it just "slips back on" but it I was emergency Braking or Power Braking, it would be a hell of a time for the brake peddle cover to slip off.

The sun roof/ moon roof shattered while going down the road at 70 MPH. Glass showered down on my wife as she was traveling until she could stop and get the glass cleaned up.

When using my Cruise Control the speed jumps up to 75-85 mph without my input. For example, when I set the cruise control to 55 it suddenly jumps up to 75 or 85 mph on its own. This happens when the speed signs on the road change. This past week I used my cruise control for a long trip. I was on a highway that changed the posted speed from 55 to 65 mph. The cruise control suddenly went from the posted speed of 55 mph to 85 mph. This is very concerning! It has happened several times and I can no longer use the cruise controller. I have approximately 5,000 miles on my vehicle .