2019 FORD EXPLORER Complaints

The contact owns a 2019 Ford Explorer. The contact stated that while the vehicle was at a complete stop, the vehicle shuddered. Additionally, the vehicle hesitated to accelerate while driving. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the VIN was not included in Customer Satisfaction Program: 20N07 (Transmission Extended Warranty Coverage) and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.

The contact owns a 2019 Ford Explorer. The contact stated while driving 45 MPH, several messages indicating that the hill descent control system, the ABS system, and road stability control system had failed were displayed. The contact stated that the failure had been reoccurring while driving. Additionally, a message stating that the Forward Collision Avoidance warning system had detected a fault or obstruction, was displayed intermittently, causing the brakes to apply independently. The contact pulled to the side of the road. The contact stated upon turning off and restarting the vehicle, the vehicle operated as needed; however, the failure reoccurred while driving a long distance. The vehicle was taken to the dealer several times however, the dealer was unable to duplicate the failure. The vehicle was taken to a second dealer, Franklin’s Spring Creek Ford (220 W Main St, Colquitt, GA 39837), who received remote assistance from Ford engineers, but was unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 36,066.

I have a 2019 Ford Explorer. I have seen that serval people have reported the front windshield trimming flying off going down the road for no reason. I recently had to replace both of my window trimming because this happened to me. One flew completely off going down the interstate and the other one came off but lucky did not fly off with traffic around. This is very dangerous not only for the owner of the vehicle but other vehicles around when it flys off. I have contacted FORD and they do not want to reimburse me for the amount of money I have spent to get this fixed. This is not a default on the owners end, it is a FORD default. I feel as if Ford needs to reimburse. Again, this could be very dangerous for other drivers on the road when these prices fly off. Safety first.

The windshield piece flow off while we were traveling around 45mph. We did not know what happened until the next day when we saw it missing.

I saw an article about the a pillars coming off while driving and wanted to report my story/experience with this problem vehicle! I pay wayyyy too much for this vehicle to be a 2019 and still have low miles (46,700) for it to be such a safety hazard for my family, I definitely expected more for such a big first Ford purchase. Very very disappointed. I don’t have all the receipts together right now to take pictures at this time but they are at my house if needed. -the a pillars have flown off the vehicle while driving down the freeway even after being fixed, even most recent fixes will not completely stay down and could still come off again. This has led to the window trim being ripped off with them and it all causing wind issues and allows stuff to catch on the windows while driving or build up underneath for weather conditions. -there is something within the vehicles power train that will not take alignments and has a very bad shimmy/sway within the wheels while driving. This is very very unsafe at any speed but quite bad at highway speeds, especially with wind because of the a-pillars issue. The way it moves while driving it feels like you’re not in control of the vehicle. Multiple alignments have been attempted, tire swaps and brand new ones have been put on and it continues to get worse. Nobody can figure out what’s causing this. -there are some electrical and heating shortages within the vehicle and intermittently these futures will glitch out and won’t work. Sometimes the display screen won’t come on or shut off, sometimes all the wipers will stop mid swipe and not fully stay down, sometimes the mirrors won’t adjust, some sensors barely work, there are times the seat warmer doesn’t work or does partially, the floorboard heat will only put out cold air unless it’s on auto and high, some lighting functions glitch out, same with the radio, sometimes the auto start don’t work, sometimes the seat positions will stop in mid move and won’t reposition

The contact owns a 2019 Ford Explorer. The contact stated while driving 40 MPH, the side trim on the passenger’s side windshield detached from the vehicle. The dealer was contacted and made aware of the failure. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 76,000.

The front window side panel is in the process of coming off on both side it’s already detaching from the top of both side & im afraid it’s gonna hot someone if it flies off I started to notice this a little after I got the car & im noticing more & the dealer ship saw it when I got the car & said it’s not on recall

The trim panel around the windshield detached. The panel detached on the drive home from the Ford dealership. This happened on a brand new vehicle. I returned the car to the Ford dealership and they replaced the trim panel. I also had to have the windshield replaced on this vehicle. The windshield replacement company requires you to purchase new trim panels surrounding the windshield when the windshield is replaced. I purchased new trim panels and 1 of the trim panels detacted from the vehicle while I was driving on the expressway. The windshield company replaced the panel. They indicated that this happens all the time with Explorers.

The contact owns a 2019 Ford Explorer. The contact stated that the rubber strip located between the windshield and the side mirrors on the driver’s and passenger’s side was fractured. The contact then stated that the piece on the driver's side was shaking while driving. The dealer was made aware of the issue. Upon investigation, the contact discovered NHTSA Campaign Number: 21V316000 (Structure) which she linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 35,000.

The horn/horns stopped working. There just was no more sound. No wreck or jolts. Just no sound. Pressed all angles and area of horn “button” but not even a hint of horn sound. Horn fuse and horn relay are both good.