2013 FORD EXPLORER Complaints

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side front windshield trim detached. In addition, the contact stated that the passenger's side front windshield trim had fractured later. The contact stated that moisture was entering into the interior of the vehicle. The contact was concerned that moisture would eventually cause damage to the electrical system. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 44,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 75 MPH, the contact observed that the driver's side A-pillar trim was blown off the vehicle due to the force of the slipstream of the vehicle. The contact called a local dealer and was advised that parts were not available. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and Bird Kultgen Ford (1701 W Loop 340, Waco, TX 76712) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My 2013 Ford Explorer has a safety recall notice 24S02 that I received in the mail Feb 2024. Since getting the recall notice in the mail, I have tried numerous times over the past year with my Ford dealership in Glen Burnie, MD to get this recall taken care of. Every time I call, they keep saying they don’t have the parts and I am on the list for when parts come in they will call me etc…. Even before the recall was issued, in Oct 2023 I had the driver side molding and trim come off my vehicle. My husband and I were driving, heard something snap, had no idea what it was only when we parked the vehicle, we noticed the molding and trim on the driver side of my explorer had flown off on the road somewhere. I am thankful there were no accidents that happened. I did get the driver side molding and trim replaced and paid out of my own pocket to get this fixed. For all the parts $237.43 was the total (receipt is uploaded) and I am still waiting to be reimbursed for this since this recall. I will be uploading pictures of the molding and trim that came off my driver side (pic uploaded Oct 2023 when trim/molding came off) and when I paid for it to be fixed (receipt uploaded Oct 2023). I am also sending a recent picture of my passenger side trim (pic uploaded of passenger side gasket started to come off) because the gasket is falling apart and flying off into the air, which looks as if the trim and molding will eventually fly off as well since this is the safety recall. I need help in getting this safety recall fixed and also reimbursed for the other side molding and trim that I had to pay for. I feel as if I am getting the run around with my dealership and wanted to bring this to your attention. I am selecting the time of incident occurring [XXX] because this is the time of the 1st incident that occurred. Thank you for your time. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Rear view camera malfunction. Goes blank or gives a distorted image. Sometimes it gives a reverse image. Needs replaced. Could cause a crash or vehicular accident.

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trims on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000. VIN tool confirms parts not available.

Driving 65 mph. 4 passengers. Pillar trim came off and slammed into window. Caused us to veer into another lane almost hitting another vehicle. Passenger side did this in 2023. My husband had to order part and fix it. Right after fix, a recall was issued. Called 5 times in 2024 for recall fix. Was told parts not available. While going to Fort Lauderdale cruise port January 25, 2025, the Driver’s side came off almost causing a crash collision that would have killed us all. Cannot get any shop to fix and was told to keep driving the vehicle. The rubber/part hanging from Explorer.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both windshields started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 150,000. VIN tool confirms parts not available.