2017 FORD EXPLORER Complaints

I recently found out about a Ford recall regarding the backup cameras malfunctioning which did not include my vehicle even though my vehicle is showing the unsafe defect. The backup camera goes fuzzy/glitchy as well as black sometimes while backing up.

The B pillar trim pieces from the recall have not been fixed. They are, in fact, detached and do make noise while driving. I have called fords in the area multiple times and they do not know when they will have parts.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, parts of the exterior A-pillar trim detached and flew off the vehicle. The dealer was made aware of the failure. The dealer provided a mobile service and arrived at the contact's residence. The vehicle was inspected; however, the contact was informed that parts were not yet available. The contact used duct tape around the front windshield. The contact stated that because of the failure, whenever it rained, water entered the interior of the vehicle. The contact stated that it was literally raining inside the vehicle. In addition, the contact stated that the electrical system goes in and out because of the water damage. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were not yet available. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 43,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated while driving 50 MPH, the front passenger’s side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, the driver’s side B-pillar trim detached from the vehicle. The local dealer was contacted and replaced the B-pillar trim. The contact stated that weeks later the recall notice for the B-pillar trim was received. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 8,000.

The contact called on behalf of the owner of a 2017 Ford Explorer. The contact's son received notifications of NHTSA Campaign Number: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact's son was driving 50 MPH, and the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 116,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed, and determined that the wiring harness located on the passenger’s side of the vehicle had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 57,737.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached. The vehicle was taken to an unknown dealer but was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,005.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side B-pillar trim detached and flew off the vehicle. The contact was unaware that the passenger's side B-pillar trim had detached. A friend informed the contact that the part had fallen off the vehicle. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available. The contact stated that the manufacturer had enough time to produce the parts for the recall repair. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the parts were not yet available. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.

in reference to NHTSA Recall No: 25V347 & Manufacturer Recall No:25S53. according to ford my vin does not apply due to the dates within the recall. both of my B pillar outside trim have been separated from the vehicle, just like it states in the recall. i replaced the passenger side last year, now my drivers side is blown off. due to the sticky tape holding them on. when i asked ford they said the recall is only for vehicles manufactured from Chicago from 6/25/15 thru 4/5/17. Mine was manufactured on 28 May 2017. so my vehicle does not apply. however, i find it odd that both mine have failed just like it says in the recall but yet my vehicle does not apply. seems fishy. i think the dates of this defect should be expanded and thus allowing my vehicle to be covered under the recall and ford pay for the repairs.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims and door exterior B-pillar trims had detached. The contact used tape to secure the trims. The vehicle was taken to the dealer to be inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.