2019 FORD EXPLORER Complaints

Clip on horn cover that secures the driver air bag was coming apart, if not repaired may have caused an accident by inflating the air bag by a bump in the road or any other sensing that causes the air bag to engage, including honking the horn. on the interstate could have been catastrophic. To the driver, the horn cover could have discharged to the face without notice. The vehicle was taken to Dick Smith Ford in Columbia SC and after a long consideration by Ford Motors the steering wheel and air bag was replace at cost to me of $156.53. The vehicle had 24,000 with very light driving miles and little to no honking. Had not a mechanic at a local tire store took note, this possible tragic failure would have done some irrevocable harm to driver, occupants of vehicle and other in proximity of vehicle safety failure.

There is a recall and no remedy has been done. Still waiting on a call or email.

The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 75 MPH, he heard an abnormal noise coming from the roof rack. The contact stated no warning light was illuminated. The contact stated that after parking the vehicle, he noticed that the roof rack had detached. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V316000 (Structure) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 270,450.

While driving on I-95 on 5/4, the RH windshield moulding broke off suddenly and flew off behind the car, fortunately not hitting another vehicle, although that could easily have happened. I took the car to Mullinex Ford in New Smyrna Beach, FL on 5/9; they said the exterior moulding (which broke off) and the underlying RH A pillar moulding needed to be replaced (costing me $432, since it wasn't covered by my extended warranty). This same thing happened to my previous 2013 Explorer in 2017-2018 timeframe! Apparently it is a well-known problem with all Ford Explorers since at least 2013 , as many others have reported at https://www.carproblemzoo.com/ford/explorer/body-problems.php ). But Ford has never issued a recall on this problem, and refuse to cover it under extended warranties. This is a real safey issue, as parts should NOT be breaking off on a car and flying through the air to potentially hit other vehicles. At the website I specified, some vehicle owners reported incidents that DID hit other vehicles, including a motorcyclist.

The contact owns a 2019 Ford Explorer. The contact stated that while his daughter was driving at approximately 25 mph, the steering wheel seized causing the vehicle to crash into a concrete brick mailbox. The air bags deployed. The contact stated that the driver sustained chemical burning from the air bags and the front passenger sustained a high ankle sprain and broke right foot that needed medical attention. A police report was filed. The vehicle was destroyed and towed to a collision center. The dealer was not contacted. The manufacturer was notified of the failure and provided a case number. The approximate failure mileage was 56,000.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the roof rack trim detached. The vehicle was taken to the dealer. The dealer took pictures of the vehicle and forwarded them to the manufacturer. The manufacturer was made aware of the failure and a case was opened. The manufacturer transferred the contact to the NHTSA to file a complaint. The failure mileage was approximately 30,000.

The contact owns a 2019 Ford Explorer. The contact stated that while the vehicle was parked, the lock button was depressed and the contact became aware that the horn was not operating as needed. There were no warning lights illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 46,000.

The contact owns a 2019 Ford Explorer. The contact stated that there was an abnormal ticking noise detected from the front end of the vehicle. The contact stated that while his wife was driving, the vehicle failed to accelerate and revved up. The contact noticed that the air intake manifold was disconnected. The contact stated that he noticed an oil leak in the driveway. The rear seat heater became inoperable and the tires were bald. The vehicle was taken to the local dealer and the contact was informed that the vehicle was working as designed. The vehicle was taken to the same dealer where it was diagnosed that the seal was broken. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 20,000.

The contact owns a 2019 Ford Explorer. The contact stated that on several occasions, the rear passenger’s side roof rack became loosened while driving at highway speeds and while going through the car wash. The contact then received notification of NHTSA Campaign Number: 21V316000 (Structure) and had the vehicle was serviced at the dealer. Three months later the failure recurred. The contact took the vehicle back to the dealer and was informed that the recall was a one-time free repair. The manufacturer was notified of the failure and referred her to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 45,000.

1. The vehicle HORN unknowingly and unexpectedly stopped working, became unavailable, and subsequently failed to alert other of hazardous conditions, when approperiately initiated by the driver/operator. Without any indication or prior warning to the driver that the HORN was NOT FUNCTIONAL. This vehicle can be made available for NHTSA inspection upon request. For all intensive purposes, the only unique purpose for having a vehicle HORN is for SAFETY. 2. SAFETY was compromised and reslted in highly eleveted risks for the Driver, Passangers, Pedestrians, Traffic Officers, By Standers, Other Vehicles and Congestion, following a Night Time Egress of an NFL Football Game. 3. The problem is repeatable and the HORN is currently in a FAILED state. The HORN has not been diagnosed or repaired. It has not been confirmed, by the Dealer, nor Independent Service Center. WHY? For them to bill me some ungodly amount, just to tell me, my the HORN DOES NOT WORK.. ON a vehicle I financed/purchased 4 months ago? and that I paid $200 last month for a FAILED BATTERY last month. Good LORD, and on a vehicle with more automated driver assist sensors, than a MARTIAN LAND EXPLORER? and the HORN FAILS? For SAFETY, HORNS are intentionally "enabled" and maintained in fuctional state. Note: AUTO OWNER has reported this SAFETY DEFECT to NHTSA. Owner requests all costs of diagnosis, parts, replacement, labor, repairs, wiring, computer, software, and the transparent identification of flaws in automatic updates via internet and wireless, connectivity, software updates, digital processing of vehicle operating systems, and digital monitoring of driving conditions, location, and environment. 4. No. It has not been inspected by manufacturer, police, insurance reps, or others. Yet. 5. No warning lights, messages, or indicators prior to non-functioning and unexpected HORN failure. I would like to request independent NHTSA inspection Root Cause Analysis. Thank You