2019 FORD EXPLORER Complaints

I have a 2019 Ford Explorer Limited. Since shortly after my lease began, I found it to emit a burnt hair like smell in the passenger cabin whenever I am applying heavy acceleration. I have had a similar issue with two previous Explorers I've owned (2015 XLT, 2017 XLT), and brought the vehicle to the dealer, requesting that they remediate the issue. The dealer's service center claims there are no fumes, and did not attempt to repair the vehicle. This was the second time I took it to that dealer for the issue. I have contacted Ford Customer Service, though have yet to get any repair or remediation of the issue. I am concerned as I have had repeated instances of drowsiness when operating the vehicle.

The contact owns a 2019 Ford Explorer. The contact stated that there was water leaking into the headliner and sunroof. Additionally, the battery was leaking battery acid. The battery failure caused the contact's baby to be diagnosed with Intrauterine Growth Restrictions (IUGR). The first failure occurred when the contact detected an odor and checked under the hood of the vehicle. The contact saw that the battery was swollen and had exploded. The vehicle was towed to the dealer on October 21, 2020, and the dealer informed the contact that it was a faulty battery and replaced it with a new battery that the contact had purchased from Walmart. The dealer informed the contact, who was pregnant at the time, that the vehicle was safe to drive. The failure recurred, and the vehicle was taken to Darling's Brunswick Ford (262 Bath Rd, Brunswick, ME 04011) on May 17, 2021. The dealer informed the contact that the battery was actively leaking and covered in battery acid. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and first informed the contact that there was no recall associated with the VIN. The manufacturer later informed the contact that they would be buying back the vehicle from the contact under Florida's Lemon Law. The failure mileage was approximately 42,000.

The contact owns a 2019 FORD Explorer. The contact stated that she initially received a recall notice for the roof rail covers under Manufacturer recall Number: 20N11. The contact took the vehicle to a dealer and had the recall serviced. Since the repair, the contact noticed that the roof rail cover had begun to detach from the vehicle despite the recall repair. The contact had taken the vehicle to the dealer where they acknowledged the failure and referred her to the manufacturer for assistance. The manufacturer was notified of the failure and referred her to NHTSA for assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 21V316000 (Structure) however, the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 18,000.

The contact owns a 2019 Ford Explorer. The contact stated that the roof rail had detached. The contact received notification of NHTSA campaign number: 21V316000 (Structure) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer where the roof rail was glued. The vehicle was repaired however, the failure recurred. The roof pins are unable to be attached. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified but, no further assistance was provided. The failure mileage was approximately 3,000. VIN tool confirms parts are not available.

The contact owns a 2019 Ford Explorer. The contact stated while driving 60 MPH, the driver’s side roof rail detached from the body of the vehicle. The vehicle was taken to a local dealer where it was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V316000 (Structure) however, the VIN was not included. The manufacturer was informed of the failure and referred the contact to NHTSA. The failure mileage was approximately 55,000.

As per a recall on this vehicle, the roof rails become detached and have the potential to fly off the car at high speeds. I have brought this in to a Ford service center numerous times to be addressed and upon repair each time, the issue recurs. The latest conversation I have had with a Ford motor company representative is that the issue is known but there is no known fix for it at this time. Meanwhile, I, like so many others, are driving around with what can be a potential safety hazard for other drivers.

Driving 70 mph on interstate the driver side windshield trim came off. Startled the driver and caused car behind us to hit it on their windshield and lost control for a short time. In looking at trim clips they are plastic and 3 of them were broken. I drove to a ford dealer and was told this is a problem but they have not recall on it. Components should not be falling off a 60K car. No warning that this might occur.

The windshield weather stripping has Disintegrated . Half is missing. What’s left crumbles in your hand. I am get a picture, just not at this time. I will have it there is ever a follow up.

NTHSA acknowledged there was an issue with 2019 Ford explorer roof rails being a danger and filed a warning which Ford supposedly issued a recall which never happened, had my SUV to Coggin Ford in Orange city Fl they made several repairs and the rails are still falling off SUV, Now the dealership is stating parts are on backorder, NTHSA filed wrong recall number with complaints, called FORD only to get a runaround for a week

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to reach out to local dealer several times for recall repair appointment but was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.