2022 FORD EXPLORER Complaints

Today, in my 2 month old 2022 Ford Explorer ST. The latch that holds/locks the hood (over engine) broke while driving 25 mph on city street and the hood smashed into my front windshield. I have never opened the hood since purchasing the vehicle and the hood ajar light never lite up until after it smashed into my windshield. I took the car to Ford Service and they are deferring responsibility. Even if I wanted to open the hood, I would have to pull the open lever upwards six inches twice to open (which I never did). And even if I accidently opened the hood, the door ajar light should have turned on, which it did not. This was very scary and I am very fortunate I did not run into another vehicle or object since it blocked all viability.

The contact owns a 2022 Ford Explorer. The contact received notification of NHTSA Campaign Number: 22V255000 (Power Train) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

On July 10th, 3:45 pm, after being parked in a parking lot for an hour in the sun, I opened the rear driver side door, the moonroof made a "pop" sound, then glass showered down. The glass popped UP, not down, and we were not in motion. Nor had we heard any impacts while driving at any time previously.

While at a gas station I opened the hood to check the oil, and the hood folded backwards far enough to contact, and destroy the windshield. My wife was cleaning the windshield at the time, and narrowly avoided having her hand/forearm severely injured by the hood. This is not supposed to happen. Whatever mechanism that is meant to prevent an incident like this was either defective, or non existent.

On four occasions over the past 30 days the vehicle has simply lost power while driving. No acceleration and the vehicle coasts to a stop and will not restart. On a few occasions it restarted after some time. Just shutdown while driving down the road. The third time it happened we took to the dealer and they claimed to fix a fuel pump module. It happened again a few days later. Took it back to the dealer and they claimed it was just low on gas even though it’s happened four times and there was gas in the tank. Took it home from the dealer a second time and simply ran it in the driveway for ten minutes and the engine stopped. Tried a second time and same result. Wouldn’t start again for 10 minutes.

Purchased car 5/31/22 from Apple Ford, 8800 Stanford Blvd, Columbia MD 21045. Started hearing sounds of rodent infestation 2 days later. Sporadic scurrying sounds that seemed to be coming from metal frame area above headliner in the car. Have recorded the sounds and attempted to share this verification of infestation with dealership, to no avail. As disabled vet w/anxiety/ptsd, scurrying sounds are unnerving, rodents are known to cause wiring damage which affects vehicle safety, sudden emergence of rodents when operating vehicle is additional safety hazard to myself, my passengers and others. Dealership removed headliner and stated no indication of rodents found. I repeatedly notified dealer the sound is one of clawing/scurrying on metal and that I have video evidence that verifies rodent infestation. So far, there are no warning lights, etc or other symptoms of the problem.

Rear liftgate intermittently and randomly opens when standing or walking near the rear, the rear left, or the rear right of the vehicle. In each situation the key is on my person (pocket or purse) and the key fob is not being engaged in any manner. I purchased my vehicle in January 2022 and it has happened more than a dozen times since I purchased it. I have concerns if it opens and I don't realize it and when my pets are in the back in case they were to jump out. It doesn't seem to matter whether the vehicle is locked or unlocked. It has happened while pumping gas and the vehicle was unlocked, it has happened while walking to the driver side rear passenger door to retrieve an item when the car was locked. On more than one occasion, it has randomly closed on me when standing under the liftgate while removing items from the back of the vehicle and hit me on the head. While researching this problem, it seems to be a common problem with any vehicle that has an electronic liftgate going back many many years. Multiple makes and models have reportedly had the same issue. I don't want it to open while driving as one other person reported as happening to them. The dealership had no idea how to fix the problem.

The contact owns a 2022 Ford Explorer. The contact stated that while operating the vehicle and attempting to roll up the window, the rear passenger’s side window failed to operate. The vehicle was taken to an independent mechanic who diagnosed that the wiring harness needed to be repaired, the window was very hot, and the battery needed to be replaced. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 7,420.

The contact owns a 2022 Ford Explorer. The contact received notification of NHTSA Campaign Number: 22V088000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted and an appointment was scheduled to determine whether the vehicle was safe to drive. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that they were focusing on repairing the unsold vehicles first. The manufacturer referred the contact to the NHTSA for assistance. The contact stated upon refueling in the vehicle, the fuel shut-off valve failed to stop fuel from being pumped when the gas tank was full, causing a fuel leak. The failure mileage was approximately 1,400. Parts distribution disconnect.

This is my second submission. I will continue to submit to attempt to have NHTSA find out why FORD will only offer a software tweak to fix a very dangerous physical issue with all 20-22 Ford Explorers. Ford provided Advance Notice 22S27 to dealers dated 4/19/22 advising them to STOP delivery of any in stock Explorer due to a possible bolt fracture on the rear subframe which if cracked will disable the vehicle. Their "fix" is a software update that will reduce power to avoid acceleration which will put stress on the bolt. Ford decided to remove the second bolt from all the Explorers which subsequently will put stress on the one bolt they left intact. Ford needs to recall and put that bolt back on the subframe as the vehicle was originally designed to have. Please, please address this issue with Ford to make them fix the physical issue!