2020 FORD EXPLORER Complaints

1. Passenger rear middle seat folds up randomly and repeatedly when someone is sitting in it. It's triggered by pressing on the middle of the back of the seat. This is not related to the current recall, I've had that recall completed and the buttons passed inspection. Basically the seat is trying to eject the passenger repeatedly. Huge safety issue. Sheehy Ford of Ashland has documented this in their report when completing recall. 2.Sunshade has broke and sags down, creating zero visibility in the rear view mirror. Huge safety issue 3. Cupholders are falling through, plastic rivets broke. Cups fall through cupholder

Sunroof shade has failed and blocks view of rear of car including rear view mirror.

Sunroof shade sagging Preventing rear visibility and potential injure to rear passenger

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the transmission was shifting hard. While driving uphill, the transmission failed to properly shift into gear. The transmission was slow to respond while shifting gears. There were codes and warning lights related to the power train and pre-collision assist. Additionally, the powertrain, Hill Start Assist, and pre-collision warning lights were simultaneously activated and then deactivated. The TPMS warning illuminated and eventually turned off, and then became illuminated. The tire pressures were checked and were at proper inflation levels. The contact stated that the failure was possibly related to NHTSA Campaign Number: 25V239000 (Power Train). The contact called the manufacturer and discussed the related recall on the 2025 Ford Explorer and was referred to the NHTSA Hotline to report the failure. The local dealer was contacted about the malfunction and informed the contact that the failure was a glitch. The vehicle was not diagnosed or repaired. The failure mileage was approximately 70,000.

Passenger OEM headlight module has failed multiple times. Continuously goes out and comes back on, causing a great safety concern. Driver OEM was replaced under warranty (bad module) and has worked fine since. This appears to be a factory issue as I have been dealing with this since I bought the vehicle brand new.

This problem started about 2 months ago and it happened 3 different times so far. While driving, when pressing the gas, the vehicle will all of a sudden not go. You just drift as if the car is not getting gas. On 2 of the occasions, a shift error message appears on the dash but quickly disappears. This can be very dangerous while driving and cause an accident. I have not had the vehicle looked at yet because I feel it should apart of the new recall for the other Ford Explorers.

Headlamp modules and headlamp do not properly function. Water can get into the module causing zero lights for the driver and is a safety hazard. Lights flicker or just turn off while driving. Electrical issue and not designed or installed properly. It should be able to be fixed with a new lightbulb but that is not the case.

The panoramic sunroof shade failed causing it to drop down on one side, this is a poorly engineered and built by Ford, not an owner's fault. The panoramic roof shade have plastic clips that hold the shade that break by themselves causing the shade to fall. if both clips failed or the one on the drivers side this could cause temporary visual obstruction. This is a poorly designed system and needs to be secured in case of failure.

The transmission failed at 61,000 miles. When I got to the shop where I was getting it looked at they had another ford explorer 2020 with 70,000 miles also had transmission issues.

The screen that covers the moon roof has let go, it flows in the current of the AC within the car. When the roof is open, it is hanging down so that I cannot see out my rear window with my rearview mirror. I can only assume, the next thing is, it will let go on one end of the other and hang down all the time and allowing constant sunlight on myself and passengers.