2017 FORD EXPLORER Complaints

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, there was an unknown warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a failed coolant pump. The contact was informed that the coolant pump needed to be replaced. The vehicle was not repaired. The contact was advised to tow the vehicle to the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that NHTSA would add the VIN to an unknown recall with similar failure. The failure mileage was approximately 93,000.

So for starters the visibility wipers should have a auto wiper function as in when it detects rain they will automatically come on. Well they do but they also come on at random intervals even when it’s not raining. Secondly the glove box design is horribly engineered and it falls apart by its self. My glove box flew open while driving down the road and caused me to run off the roadway with my kids in the car. Luckily my kids and I are safe and no one was hurt but something should be done about this. The tension cord that hooks to the glove box just snapped from the looks of it.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and informed the contact that the part was on back order. The dealer stated the part was not expected to be available until approximately December 2025. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact stated while driving 40 MPH, the B-pillar trim on the passenger’s side door started to detach. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 24V031000 (Structure) and 25V347000 (Structure); however, parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact used tape to secure the trim. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side A-pillar trim detached and flew off the vehicle. The contact stated that additional trim pieces had detached and flown off the vehicle. The dealer was made aware of the failure, and a mobile appointment was scheduled. The contact was informed that parts were not yet available. The contact was informed that the dealer was unsure when parts would be available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 240V031000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 70 MPH, the contact heard an abnormal clicking sound coming from the driver's side door. Upon arriving at the destination, the contact noticed that the driver's side exterior B-Pillar trim was loose. The contact used duct tape to hold the trim in place. The contact stated that prior to the failure, the driver's side exterior A-Pillar trim had also become loose, and the contact had used duct tape to hold the trim in place. The contact had received notifications of NHTSA Campaign Numbers: 25V347000(Structure) and 24V031000(Structure), which are related to the failures. The contact had been calling an unknown local dealer to check for parts availability, but had been advised that parts were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 89,000.

The contact owns a 2017 Ford Explorer. The contact stated while accelerating from a complete stop from a traffic light, the vehicle made an abnormally loud popping sound. The contact exited and inspected the vehicle but could not determine the cause of the failure. The contact stated that upon attempting to resume driving, the steering wheel was uncontrollable, the suspension seemed to have failed, and the vehicle was sliding. The message "Terrain Management System Fault" was displayed. The vehicle was taken back to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 45,000.

Was making loud buzzing noises and cracking noise while driving. The whole bottom is now gone. This been going on about 1-2 years now, when this all started. Need all the pillars replaced immediately. I drive to work in this vehicle and it's a 40-minute commute one way.

About 4 years ago it was a recall to the roof rail trim disconnection, which mine was totally fine but since it was a recall I took it to the dealer to be replace. Now while I was driving on the highway I saw the right trim flight away. I called the dealer that replaced to see what they can do since I feel this is a continue problem a defective part. I even show them the left side is coming off but their answer was that it was a recall part and the part was already replaced it and is nothing they can do now. I really feel they should be responsible to replaced it again since it is a recurring problem. I didn't have any issue with the original one and the one they replaced both are defective.