2017 FORD EXPLORER Complaints

The contact's husband owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at highway speeds, the driver’s side A-pillar trim detached and flew off the vehicle. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, the passenger's side B-pillar trim detached from the vehicle. The local dealer was not contacted. The contact repaired the B-pillar himself. The contact stated that on a separate occasion, the driver's side B-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the trim on the front passenger side A-pillar was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the vehicle jerked and vibrated. In addition, the vehicle stalled. No warning lights were illuminated. The vehicle was able to partially coast to the side of the road. The vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 94,084.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side door exterior B-pillar trim had separated from the vehicle, causing the key entry pad to detach and to hang on by the wiring. The contact stated that the failure caused the hatch to fail to open. The local dealer was contacted and provided an estimated for the repair; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

This pertains to the B-Pillar trim recall. It should be noted that not only does the trim fall off but if it is the trim with the entry keypad, that can cause a short circuit that effects other parts of the car operation. Recently this happened to this vehicle and a fuse blew under the drivers side dash fuse 11 5 amp fuse. This fuse blows and the rear hatch will no longer open. We called about this in June when this happened and the dealer said it was unrelated to the trim that fell off and they would charge us $600 to look at it. After finding the same issue on Youtube and the fix posted we purchased the part and installed ourself for $50. This complaint is stating that the recall needs to have the liftgate included as a symptom.

Front window trim/ A pillar detached while driving on October 18,2024. Contacted dealership for replacement at the end of October 2024, and each month following, they brought vehicle in for inspection but have never replaced the trim piece. It has now been 9 months, I have called the dealer every month to follow up and have been told every time they still do not have the part to fix it. I am concerned that the trim on the other side of the car could fly off and cause damage to my vehicle or others.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the passenger’s side B-pillar trim was loosened, and tape was used to hold the piece in place. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Recently, the contact heard air entering through the A-pillar while driving at highway speeds. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000(Structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.