2020 FORD EXPLORER Complaints

The rear axle is slipping when going up any incline and when traveling on regular roads has vibration they have a recall but say mine not covered when it comes from the same plant in question during the time frame listed

On the glass panels in between the rear and front side windows, the panels are shattering underneath both sides. When looking up online to see if anyone else has this problem, there’s all kinds of pictures of this problem posted online..I’m including photos of mine. Have included photos of driver and passenger side.

While driving at 50 MPH, the Powertrain malfunction light, Hill Start assist malfunction light , and PreCollision malfunction light came on. Took vehicle to Performance Ford, Randolph, NJ where it was determined that it was the front axle disconnect actuator assembly was broken. FORD is aware of this problem per TSB 23-2174 but has not advised the owners of the problem, at least not myself. The cost was $2946.61. This is a safety issue and should be addressed and repaired by Ford. Also had to rent a car for 3 days

Driver side headrest does not properly lock in place. The headrest moves from the upright position to a forward angle position when jostled. While braking heavily in a car accident, my driver side headrest abruptly moved forward causing the headrest to slam into the back of my head.

Under ford recall 23S55 I had my car service @ a ford dealership where I don't believe they replaced the bolt. This was in Jan 2024. It's stated they replaced the bushing and hardware but found no broken bolts so it seems only an inspection was done. That would explain why 1 1/2 year later as this is a 2020 Ford explorer that the rear axle bolt did break and caused the differential to fall off putting my family's life at risk. That being said Ford is refusing to reopen the recall to pay for the damage caused by this ongoing issue. I know there is a class action lawsuit against Ford regarding this so I'd like to settle this amicably with Ford and see if You can help reopen the recall so that my vehicle can be repaired and be safe to drive again.

The panoramic sunroof shade has lost its tension when opens. The roller may have broken its clip to hold since being plastic. When open it blockes from seeing from rear view mirror as it sags down. In short cant use sunroof as it poses a risk of view

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side front end of the hood was lower than normal. The vehicle was taken to the dealer, where it was confirmed that the failure was not due to a collision because all the bolts were in place. The dealer determined that the driver's side hood adjuster was missing, and the dealer installed a new hood adjuster on the driver's side of the vehicle; however, the hood remained unleveled. The contact stated that the passenger's side front end of the hood was in contact with the fender while there was a quarter inch gap between the driver's side front end of the hood and the trim. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 68,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact heard a loud sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rear axle horizontal mounting bolt, causing the rear driveshaft to disconnect. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V675000 (Power Train); the VIN was included, but the vehicle was already repaired under the recall. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 70,000.

The contact owns a 2020 Ford Explorer. The contact stated while driving 40 MPH, there was an abnormally loud sound coming the rear end of the vehicle. No warning light was illuminated. The contact returned to the residence and inspected underneath the vehicle and became aware that the right exhaust had detached. The vehicle was taken to a dealer where it was diagnosed and determined that right exhaust needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21B35 (Right-Hand Catalytic Converter and Right-Hand and Left-Hand Exhaust Flexible Pipe(s) Inspection); however, the VIN was not included in the Customer Satisfaction Program. The manufacturer was notified of the failure but provided no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 40,416.

After maintaining a speed, accelerating just a bit, the steering wheel vibrates until i increase the speed. Twice I have had it into the shop after I purchased it and the Ford dealership said there is nothing wrong. It cost me the 2nd time. There is a recall on a bolt on the rear axle on mine and a steering bolt on another 2020 vehicle. Another mechanic said it could be the transmition not working properly. It drives down the road good except when accelerating a little. It sometimes has a hard shift into drive or reverse. Thank You