2003 FORD EXPLORER Complaints

TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT BOTH REAR COIL SPRINGS FRACTURED. THE REAR PASSENGER SIDE COIL SPRING FAILED FIRST AND WAS REPAIRED. THE REAR DRIVER'S SIDE COIL SPRING WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,585 AND THE CURRENT MILEAGE WAS 129,000. UPDATED 02/27/12*LJ UPDATED 02/28/12

I CALLED FORD CUSTOMER RELATIONS TO REPORT MY TRANSMISSION WAS FAILING, AND DISCOVERING THAT MANY PEOPLE WERE REPORTING THE SAME ISSUE ON THE WEB: FLASHING OVERDRIVE LIGHT, CONSTANT ENGINE SERVICE LIGHT, AND MY TRANSMISSION WAS STICKING AND NOT SHIFTING PROPERLY. I TOLD THE REPRESENTATIVE ABOUT MY ISSUE AND IMMEDIATELY THEY SAID I DID NOT HAVE THE EXTENDED WARRANTY. I TOLD THEM I DID HAVE THE EXTENDED WHICH WAS UP TO 100000 MILES, BUT I WAS BARELY OVER BY 3000 MILES. I EXPLAINED THAT A LOT OF OTHER PEOPLE WERE COMPLAINING ABOUT THE SAME TRANSMISSION ISSUE WITH THE SAME MAKE, MODEL, AND YEAR. THE AGENT SOUNDED LIKE HE WAS READING FROM A SCRIPT, INCLUDING HIS SUPERVISOR SAYING I WAS OUT OF WARRANTY, SORRY, AND GO TO THE DEALER YOU BOUGHT THE CAR FROM. WHEN IT WAS CLEAR HE WAS NOT GOING TO DO ANYTHING, I ASKED TO SPEAK WITH A SUPERVISOR, BUT IT WAS CLEAR THAT SHE WAS NOT GOING TO DO ANYTHING EITHER. ALL I WAS ASKING FOR WAS A GOODWILL REPAIR DISCOUNT, AND THEY REFUSED. I GREW UP WITH FORDS; FAIRLANE, FALCON, GALAXY, MAVERICK, LTD, TAURUS, EXPEDITION, T-BIRD, AND EXPLORER. I AM NOT GOING TO SAY I WILL NEVER DRIVE ANOTHER FORD, BUT I NO LONGER FEEL LOYAL TO THE BRAND. HONDA'S AND TOYOTA'S TRANSMISSIONS LAST LONGER AND THEY STAND BY THEIR PRODUCT. I AM VERY DISAPPOINTED ABOUT THIER LACK OF CUSTOMER SERVICE AND INDIFFERENCE WITH MY PROBLEM. THIS IS GOING TO COST $2500 FOR A REBUILD OR $3500 FOR A NEW TRANSMISSION. *KB

FRONT WHEELS MADE LOUD HUMMING SOUNDS AND AT TIME FELT LIKE THEY WERE RUBBING. MECHANICS FOUND THAT BOTH FRONT WHEEL HUB ASSEMBLY'S WERE FAILING SIMULTANEOUSLY. THEY ALSO THINK THE REAR IS STARTING TO GO. THIS APPEARS TO BE CAUSED BY POOR DESIGN AND/OR CRAFTMANSHIP BY MANUFACTURER. *TR

RATTLING NOISE IN 4.0 LITER-SOHC 2003 FORD EXPLORER XLT. DEALER REPLACED REAR TENSIONER. NOISE REMAINED. DIAGNOSIS SAID ENGINE NOISE IS COMING FROM REAR CASSETTE AND POSSIBLY FRONT ONE. ENGINE WOULD HAVE TO BE REMOVED AND TAKEN APART TO REPLACE TIMING CHAIN CASSETTES FOR @ $4K. THE CAR ONLY HAS 53,070 MILES ON IT. ONLINE SEARCH VERIFIES AN OBVIOUS ISSUE PATTERN AND COMPLAINTS TO AN INFERIOR QUALITY CASSETTE MATERIAL REQUIRING LABOR INTENSIVE ENGINE REMOVAL REPAIR. *TR

TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE TRANSMISSION WOULD NOT SHIFT INTO GEAR AND FAILED. THE CHECK ENGINE AND THE BS WARNING LIGHTS WERE ILLUMINATED. THE CONTACT NOTIFIED A MECHANIC OF THE FAILURE AND WAS ADVISED THAT THE TRANSMISSION WOULD LIKELY NEED REPLACING.THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 148,000.

TL* THE CONTACT OWNS A 2003 FORD EXPLORED. THE CONTACT STATED THAT THE REAR LIFT GATE GLASS SHIELD CRACKED AND SHATTERED. THE VEHICLE WAS NOT TAKEN TO THE DEALER NOR WAS IT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 166,079.

TIMING CHAIN BROKE, WITH NO WARNING, BENT ALL THE VALVES AND WASN'T EVEN DRIVING IT. HAD JUST STARTED THE CAR IN THE GARAGE AND BACKED OUT OF DRIVEWAY WITH CAR IDLING VERY ROUGH. PULLED BACK IN DRIVEWAY AND OIL WAS POURING OUT UNDERNEATH, DUE TO CHAIN HAD BUSTED THE VALVE COVER. WELL HAD TO PULL THE MOTOR, REPLACED GUIDES, CASSETTES, AND TENSIONERS, WITH 2000.00 JUST IN PARTS ALONE. HAD CAR BACK FROM MECHANIC NOT EVEN 3 WEEKS AND ENGINE STARTED KNOCKING AS IF A ROD WAS KNOCKING. WENT BACK TO MECHANIC AND TENSIONERS WERE THE CAUSE OF TIMING-CHAIN "CLANK". APPARENTLY THEY (FORD) DESIGNED THESE TENSIONERS WITH "PLASTIC" GUIDES WHICH SHRED OFF INTO THE HYDRAULIC TENSIONER PICK UP TUBE THEREFORE CLOGGING UP THE HOLE FOR OIL TO GET TO CHAIN AND WILL CONTINUE TO DO SO UNLESS YOU GET UPDATED TENSIONERS DIRECTLY FROM FORD AT 100.00 EACH. THERE ARE 3 TIMING CHAINS AND MULTIPLE TENSIONERS AS WELL, WHICH CONTINUE TO GO OUT AFTER 30,000 MILES AND NEED REPLACING, WHICH MOST CAN BE REPLACED WITH MOTOR IN BUT SOME CANT THEREFORE I HAVE HAD MOTOR OUT TWICE NOW, AT 2500.00 EACH TIME. THERE WAS AN ONP TO OWNERS BUT FORD WOULD ONLY COVER COST UP TO 100,000 MILES AND ONLY IF OWNERS COMPLAINED!! OTHERWISE THEY WOULD NOT FIX!!! WELL THIS IS A BAD DESIGN ON FORDS PART WITH PLASTIC TENSIONERS TO GUIDE YOUR TIMING CHAIN!!! NOW THEY HAVE UPDATED WITH A TOUGHER NYLON "PLASTIC". BUT HAVE NOT RECALLED THE OLD ONES SO UNLESS YOU ORDER DEALER PARTS YOU RECEIVE THE OLD PARTS WHICH ARE NO GOOD AND WILL END UP MAKING YOU SPEND MORE MONEY AND FOR THE LAST 12MONTHS, I HAVE HAD MY CAR 3 WEEKS DUE TO CANT AFFORD THE ENORMOUS REPAIR BILL, WHICH FORD KNEW ABOUT ALL ALONG, BUT FAILED TO RECALL PLASTIC PARTS UNLESS SOMEONE COMPLAINED. ACCORDING TO MY RESEARCH IT HAS BEEN AN ONGOING PROBLEM SINCE THE 1996-2006 YEAR MODEL EXPLORES WITH 4.0 SOHC V-6 MOTORS. SOMETHING DEFINITELY NEEDS TO BE DONE!!! *TR

TOOK EXPLORER TO DEALERSHIP TO GET THE TRANSMISSION FLUID CHECKED AND GOT A CALL FROM THE DEALERSHIP THAT THE SPARK PLUG HAD BLOWN OUT OF THE ENGINE AND STRIPPED THE THREADS IN THE HEAD BUT NOT ON THE SPARK PLUG. *TR

I WENT TO LEAVE FOR WORK ONE MORNING & I NOTICED THE REAR PANEL WAS CRACKED. IT WASN'T LIKE THAT THE NIGHT BEFORE, SO IT LITERALLY HAPPENED OVERNIGHT. MY MECHANIC SAID IT WAS COSMETIC & COMMON PROBLEM WITH THESE TRUCKS. I WAS TOLD THE WINDOW WOULD BE FINE, BUT THERE IS A CHANCE OF THE PANEL PIECE FALLING OFF. I HAVEN'T HAD IT FIXED YET DUE TO THE EXPENSE, BUT I AM AFRAID A PIECE MAY FALL OFF WHILE DRIVING WHICH COULD INJURE SOMEONE. TO ADD INSULT TO INJURY, A WEEK LATER, MY TRANSMISSION STARTED SLIPPING & THE O/D LIGHT WAS FLASHING. I HAD IT TOWED & SURE ENOUGH, IT HAD TO BE REBUILT. IT ALSO NEEDED A NEW HUB BEARING AND BOTH FRONT BALL JOINTS HAD TO BE REPLACED. *KB

I HAVE A 2003 FORD EXPLORER. I HAD STOPPED AND WAS WAITING FOR A MAIL CARRIER TO FINISH PUTTING MAIL IN A MAILBOX WHEN I WAS REAR-ENDED. THE OTHER DRIVER HIT ME AT HIGH SPEED. I WAS SUBSEQUENTLY PUSHED INTO THE MAIL CARRIERS VEHICLE---EVEN THOUGH HE TRIED UNSUCCESSFULLY TO GET OUT OF THE WAY. I DON'T BELIEVE I HIT THE MAIL CARRIER AT HIGH SPEED, BUT STILL IT DID CAUSE DAMAGE TO THE BACK BUMPER OF HIS VEHICLE AND LIGHT DAMAGE TO MY FRONT BUMPER. THE TRUCK THEN REAR-ENDED ME AGAIN DUE TO HIS SPEED AND INABILITY TO STOP. NEITHER AIR BAG IN THE FRONT OF MY VEHICLE DEPLOYED. MY VEHICLE WAS TOTALED DUE TO THE DAMAGE FROM THE REAR-END HIT. THE ONLY DOOR ON MY VEHICLE THAT OPENED CORRECTLY WAS THE FRONT PASSENGER DOOR. MY SEAT ON THE FRONT IS APPARENTLY BROKE AND LAYING FLAT. THE CARGO AREA WAS PUSHED INTO THE THIRD SEAT, THE THIRD SEAT INTO THE SECOND SEAT, ETC... I'M NOT SURE IF THE AIRBAGS SHOULD HAVE DEPLOYED OR NOT. BUT, IF THEY SHOULD HAVE THIS REALLY NEEDS TO BE LOOKED INTO. I BELIEVE MY INJURIES WOULD NOT HAVE BEEN AS SEVERE IF THE AIRBAGS HAD DEPLOYED. I HAVE WHAT I GUESS MAY BE CLASSIC WHIPLASH TYPE INJURIES. BACK PAIN, NECK PAIN, AND SHOULDER PAIN; AS WELL AS, MY ELBOW WAS HURT; AND BOTH WRIST FROM TRYING TO GRAB THE STEERING WHEEL TO PREVENT MYSELF FROM BEING THROWN INTO THE STEERING COLUMN OR WINDSHIELD DURING THE SECOND HIT FROM THE REAR. ANYTHING YOU CAN TELL ME THAT WILL HELP WITH THESE QUESTIONS? I AM BEING ASKED BY OTHER PEOPLE THAT KNOW ABOUT THE WRECK WHY THE AIRBAGS DID NOT DEPLOY. *TR