2020 FORD EXPLORER Complaints

The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds the transmission unexpected downshifted from a high gear to a low gear, and the vehicle lurched forward while attempting to decelerate. The TPMS warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 40,000.

The Abs failed and my car break system went out while on the highway with two small kids. Very dangerous

On May 14, 2025, at approximately 72,000 miles, the vehicle began making a loud rumbling noise when put into gear and proceeding in forward or reverse. The rumbling\shaking would happen to a lesser degree if torque was maintained in the system and all turns were made while accelerating. The vehicle was immediately taken to the Ford Dealership. The transmission tech began to back up the vehicle, at which point the rumbling\shaking occurred and the tech stated that the rear differential (RDU) had failed. The vehicle was left at the Ford Dealership awaiting complete diagnosis. The vehicle was previously taken to the dealership on October 8, 2024, October 14, 2024, October 24, 2024, November 19, 2024, and December 16, 2024 to have the rumbling\jerking\slipping issues fixed and the complete drivetrain evaluated. On May 30, 3025, the owner was advised that the diagnosis was a failed rear differential and a failed transmission. As documented in NHTSA Safety Issue ID# 11655556, both front axles were just fully replaced replaced three times on October 2, 2024 (65,221 miles), October 16, 2024 (65,301 miles), and October 28, 2024 (65,597 miles) September to address issues with severe vibrations and rumbling which occurred when making turns and driving around curves. These severe vibrations and rumblings coupled with rough shifting and a hop\slip of the transmission when approaching 0 mph caused alarm and deep concern to the passengers in the car, so much so that they expressed fear for their safety as the vehicle shook and jerked. The axle replacement on October 28, 2024 included performing TSB 23-2174 to swap axle types completely by removing the Front Axle Disconnect Assembly. The rumbling\clunking\hopping\slipping persisted off and on after the replacement of the axles and transmission (TCM\PCM) reprogramming by the Ford Dealership. There were no warning lights or messages. The passengers were scared to ride in the car and the driver was nervous. Vehicle can be inspected.

THIS RECALL HAS BEEN REMEDIED AND THERE IS NOTHING WRONG WITH THE CAR. I NEED THIS RECALL MARKED TAKEN CARE OF SO THAT I CAN CONTINUE RENTING IT. PLEASE REMOVE THIS CARE OFF THE UNREPAIRED LIST ASAP!!!!!

When entering a roundabout, the vehicle failed to accelerate for a few moments. The vehicle then suddenly accelerated agressviely putting the occupants at risk for a collision with the oncoming traffic amd vehciles ahead of us, already in the roundabout.

The sunroof shade on the explorer just dropped blocking my rearview mirror view.

While driving at highway speeds, my 2020 Ford Explorer ST began to hard-shift and hesitate between gears, resulting in a dangerous loss of power. The transmission would delay or fail to engage, making it difficult to accelerate or maintain speed, creating a serious safety risk for both myself and my wife while in traffic. After safely reaching home and placing the vehicle in park, the transmission completely failed. It would no longer engage Drive or Reverse and behaved as though it was in Neutral in all positions. No warning lights or error messages were displayed at any point before, during, or after the failure. The vehicle has only 85,000 miles, and the failure occurred just after the extended warranty expired. I have since learned that the 10R60 transmission in this vehicle has experienced similar issues in other Ford models, indicating a possible widespread defect. This failure could have caused a serious accident had it occurred at high speed or in heavy traffic.

This vehicle is equipped with a panoramic sun/moon roof which has a cover inside that retracts to keep the sunlight out. Something has failed in the mechanism that retracts the fabric cover and it is causing it to sag down and block the rear view mirror visibility. Ford Motor should issue a recall on this as it is a design flaw and a common failure point in these vehicles. This part can fail without warning, at any time and block the driver's view through the rear view mirror and cause a dangerous visibility issue to the rear of the vehicle.

Transmission harsh shifting and sometimes going into limp mode where vehicle will not accelerate even on the highway and at highway speeds- according to ford dealer their is no recall for this- vehicle has 64k miles but it’s a 2024 and apparently out of warranty- sometimes it will shift down to 1st gear at 55mph. No help from ford- dealership wants $180 just to diagnose problem.

The hill assist malfunction warning followed by multiple malfunction warning failures started about a two weeks ago since being inspected at the dealer. Other warnings include pre-collision malfunction warning and advance track malfunction warning occurs then a wrench appears on the top left of display screen