2013 FORD EXPLORER Complaints

The contact owns a 2013 Ford Explorer. The contact stated while driving 35 MPH, he became aware that the electronic power steering was not functioning properly after the steering wheel seized in place, making it impossible to maneuver the vehicle. The power steering assist and traction control warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 111,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering was difficult to steer. The vehicle was driven to the contact's residence. The contact stated that when the vehicle was parked, the vehicle lost motive power and would not restart. The contact The vehicle was diagnosed by an independent mechanic and was diagnosed with a failed water pump. The contact was informed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2013 Ford Explorer. The contact stated that upon starting the vehicle, the steering warning light was illuminated. The stability-trac and loss of power steering messages were displayed. The vehicle was taken to the local dealer and was reprogrammed four times. The vehicle was repaired, but the failure persisted. The contact stated that the failure was due to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 153,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated that the moonroof was inoperable. The vehicle was taken to the local dealer, where it was diagnosed that the switch and sun/moon roof motor needed to be replaced. The vehicle was repaired, but the failure recurred. The contact called the local dealer and was informed that there was no Warranty coverage on the vehicle for the failure. The manufacturer contacted and the contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 116,414.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, he noticed a sound coming from the front of the vehicle, near the windshield. The contact inspected the vehicle and became aware that the exterior A-pillar trim from the passenger's side had detached and flown off the vehicle. Additionally, one part of the trim on the driver's side had almost detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

While driving at highway speeds, I heard a rattling sound twice and then noticed something flew off of my car. I couldn't tell what at the time. When I was able to look later, the driver's side front a-pillar (which I was recently informed has a recall on it) was gone. This had then become a hazard in the road for other driver's. No remedy for the recall is available at this time. There was no warning lights or alarms at the time.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 10 - 12 MPH and turning and or veering to the right or the left, the steering wheel failed to redirect to center. The contact had to use an excessive amount of force to maneuver the steering wheel. There were no warning lights illuminated. The contact stated that most recently while pulling into a parking lot at approximately 5 MPH, the steering wheel became firm. The contact pulled into a parking space and the steering wheel seized with the "Service Power Steering Now" and "Lane Keeping System Malfunction Service Required," illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that due to the amount of sensors, the vehicle needed to be serviced by the dealer. The vehicle had not been taken to the dealer to be diagnosed or repaired. The dealer was contacted; however, immediately referred the contact to the manufacturer for assistance. The manufacturer was made aware of the failure, but a case was not opened. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 130,200.

The contact owns a 2013 Ford Explorer. The contact stated while driving 55 MPH, the vehicle experienced a loss of power steering assist. The traction control warning light was illuminated, and the "Service Power Steering Now" message was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 166,394.

The contact owns a 2013 Ford Explorer. The contact stated while driving at approximately 65 MPH, the driver’s side trim detached, and soon after the passenger’s side trim also detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000. VIN tool confirms parts not available.