2020 FORD EXPLORER Complaints

Electronic brake booster has failed. Ford has issued a customer service bulletin to address however ended the program in 2022. This needs to be turned into a recall as it could easily lead to a fatality if not addressed and replaced. Speaking with ford they have done numerous replacements of these.

THE SUNSHADE IS FALLING AND I CANT SEE OUT THE REAR OF THE VEHICLE. DURING REVERSING THE VEHICLE AND TRYING TO CHANGE LANES WHEN LOOKING BEHIND ME I CANT SEE ANYTHING WITH IT FALLING DOWN. IT HAS BEEN CONFIRMED BY A DEALER THAT WASNT FORD. NO WARNING LAMPS MY KIDS TOLD ME ABOUT IT AFTER WE WENT THROUGHT THE CARWASH WHEN I HAD IT OPEN FOR THEM TO WATCH THE COLORED SOAP. I CLOSED IT AND DROVE AWAY AND THEY SAID IT WAS FALLING IN ON THEM

As I was driving down the road I heard a pop and a loud grinding sound. I pulled over to check and was immediately stuck in park (in a turning lane on rt1 with a 4yr old and a 8 month old) even though the car was still in drive. The gear shifter would not come out of park no matter what you shifted to, they just flashed. I got the vehicle towed to a shop because I couldn't get ahold of anyone at the dealer. After describing to them what happened and a little research on their end, they discovered that this matched a recall that ford had already released in 2023 for the plant and year model that my car is. The recal number is 23S05. The warning light states that "park not available" even though it's stuck in park. Unsure why it didn't include my vehicle in the recall but being that im having the same problem as this recall, it should be included. Everything in the recall letter matched what had happened to my vehicle.

My 2020 Ford Explorer required a transmission replacement just after 100,000 miles. The service department that handled the repair informed me that the issue with my vehicle’s transmission matches the same issue affecting 2021 and newer Ford Explorer models — models which, I understand, have been recalled due to this known transmission defect. Despite this, my vehicle—just one model year earlier—was not included in the recall, and I was required to cover the full cost of the transmission replacement. This is frustrating and concerning, as it indicates the issue may extend beyond the currently recalled model years. To make matters worse, about a month after the replacement, I had to return to the dealership because the transmission required an update that had not been performed. As a loyal Ford customer, I’m disappointed that I’ve had to endure these issues — both with a known transmission defect and with the quality of the repair — at my own expense. Ford Motor Company cannot cover the repairs due to it not being included in the recalled vehicles, even though the issue is the same.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, several DTC were displayed. The contact stated that the messages “Service 4WD”, “Service Advancetrac”, “Cruise Control not Available”, “Collision Alert”, and “Traction Control” were displayed. The vehicle was not yet diagnosed. The contact stated that several months ago the vehicle was repaired for the same failures. The contact stated that the failure persisted. The manufacturer was not contacted. The failure mileage was approximately 80,000.

Sunroof is sagging and blocking rear window/rearview mirror. Hazard for visibility and could possibly fall during driving.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle started jerking while depressing the accelerator pedal, with the check engine warning light illuminated. The contact stated that the lights on the electronic gear shifter were flashing, causing the contact to pull over and restart the vehicle. The contact stated that during the most recent failure, the vehicle failed to accelerate, and the contact was left stranded on the road. Due to failure, the vehicle was towed to a dealer and was diagnosed with transmission failure. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 75,000.

I am upset that the led headlamps on my vehicle are not covered. LED lights are meant to have long lives, well beyond my 4 year old SUV. My complaint is that either Ford or the manufacturer of the headlamp should warranty their product to a standard of every other LED product sold. Thank you.

The transmission, when slowing down from 3rd to 2nd gear is shifting really hard and jerking. I haven't noticed this when it upshifts, only downshifting. There are times when backing up it will also act like the brake isn't completely off. It will jerk and scoot until you put it in park and let it set for a minute and then start backing up again.

Fuel purge valve not working properly causing the vehicle to not start after filling with gas, needing to keep vehicle running while filling with gas, safety issue. Turbo faulty causing car to loose power while driving and towing. Safely concern for multiple reasons. Flex exhaust pipe broken and mesh ripped causing burning smell and dangerous debris.