2017 FORD EXPLORER Complaints

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side B-Pillar detached and flew off. In addition, the contact stated that the failure caused the keyless entry feature to become inoperable. The vehicle was taken to the dealer, and the contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 170,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side B-Pillar trim detached. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V347000 (Structure), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

On May 31st I noticed the front passenger side trim panel that runs alongside the window was detaching. After showing a friend, he told me to put double sided 3m tape, that's used on vehicles, under it. I already had some so did it that day. It still sticks out a little though. Then a few days later, I got an email from nhtsa informing me of a recall on that part. When I checked, it wasn't for my exact vehicle. When I went out to take a picture of it for this complaint, I found the front driver side trim panel also starting to detach. I will need to better adhere both panels this week, myself. I will be driving 1500 miles next week, mostly at interstate speed. I don't want to chance losing those panels.

Passenger A pillar trim detached on the freeway after for dealer refused to fix recall 24V031 due to part shortage. Parts have been on order for 18 months. Someone could have been hurt or another car could have been damaged

The contact owns a 2017 Ford Explorer. The contact had received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while an employee of the dealer was driving the vehicle, at an undisclosed speed, the passenger’s side A-pillar detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. The contact stated that on a separate occasion while driving 55 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. Most recently, the contact stated that the passenger’s driver's side A-pillar trims had detached from the vehicle. The vehicle was not diagnosed or repaired after the most recent failures. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had removed the A-pillar trim on the passenger’s side because the trim was loose. The failure mileage was approximately 126,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's and passenger's side front windshield A-Pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer where it was diagnosed with a detached A-Pillar windshield trim. The contact was informed that the driver's and passenger's side A-Pillar trim needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were not available. The contact stated that the failure had occurred three years ago; however, in March 2025, the driver's and passenger's side front windshield A-Pillar trim was replaced by the dealer. The failure reoccurred. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was 62,500. VIN tool confirms parts not available.