2013 FORD EXPLORER Complaints

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated while driving approximately 55 MPH, the passenger’s side A-pillar trim detached from the windshield. The contact pulled over to the side of the road and inspected the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 100,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the driver's side windshield trim detached and flew off the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. The contact stated that while driving at approximately 30 MPH the driver's side A-Pillar trim was blown off of the vehicle by the slipstream. The contact stated that the trim piece crashed into a vehicle that was following behind the contact's vehicle. The contact stated that both vehicles had stopped and that the driver of the second vehicle indicated that a small chip was made by the piece of trim that had struck at approximately mid-windshield on the driver's side. The contact stated that the trim on the passenger side A-Pillar was becoming loose. The failure mileage was approximately 120,000. VIN tool confirms parts not yet available.

The contact owns a 2013 Ford Explorer. The contact stated while driving at approximately 30 MPH, the contact depressed the brake pedal, and the steering wheel became firm, and the driver's side front tire began to vibrate. The contact stated that he shifted the vehicle into neutral(N) and took his foot off the brake pedal and was able to stop. The contact turned off and restarted the vehicle and the vehicle regained steering functionality. The contact stated that the failure occurred several miles later and he repeated the same procedure and was able to return to the residence. The contact stated that an engine symbol light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The contact researched online and related that failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was 159,231.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. After which, a message was displayed reading "Power Steering Assist Fault." The steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 170,000.

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle hesitated to accelerate. The check engine warning light was illuminated. The dealer was made aware of the failure but did not diagnose the vehicle. The vehicle was then taken to an independent mechanic, who added transmission fluid and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 65,000.

The contact owns a 2013 Ford Explorer. The contact stated while driving 55 MPH, the front passenger's side windshield exterior pillar trim separated and flew off the vehicle. Additionally, the contact stated that there was water leaking inside the vehicle, on the front passenger's side carpet. The contact later received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 167,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Explorer. The contact stated while entering the vehicle after it had rained, there was water accumulated in the cup holders inside the vehicle and on the front passenger's side carpet. Additionally, there was evidence of a water leak on the armrest, the infotainment system, and the passenger's side glove compartment. The contact stated that while driving at various speeds and turning, the contact became aware that there was water leaking from the cabin interior lamp onto the cupholders. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 65,000.

The contact owns a 2013 Ford Explorer. While the contact's wife was driving at 40 MPH, the power steering assist failed without warning. The contact stated that excessive force was needed to steer the vehicle back home. The contact called the dealer and was informed that there were no recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 112,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at approximately 40 MPH, an unknown message and warning light were illuminated. The contact pulled to the side of the road and turned off the vehicle. The contact waited 4 hours for the vehicle to cool down and then refilled the vehicle with coolant before successfully restarting the vehicle. The vehicle was taken to three different independent mechanics to be diagnosed and the contact was informed that the water pump needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.