2017 FORD EXPLORER Complaints

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 65 MPH, the driver's side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact independently temporarily repaired the vehicle. The contact stated that on a separate occasion, the passenger’s side A-pillar trim loosened. The vehicle was not repaired after the most recent failure. The contact used tape to secure the trim piece. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

Display screen/Navigation screen is flashing continuously. This is affecting the use of the back up camera which could potentially cause damage to vehicles or persons. This also is affecting thr use of hands free operation.

The car makes a ticking/rattle sound on cold startup. Preliminary diagnosis is the cam phasers. This is a 2017 Ford explorer with 77,000. It is the same 3.5L V6 ecoboost (GTDI) engine that was in Ford Customer Satisfaction program: 21N03. The issue mirrors tgat in the program document, but the Explorer is not covered by the program.

SAFETY Recall #24S02/NHTSA #24V031 ISSUED 2/2024 The replacement Exterior A-pillar trim part is still not available. It has been loose for sometime and now had to be duct taped on. The original availability estimation was the latter half of 2024. Please help motivate Ford to remedy this situation.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed that the front passenger's side windshield exterior A-pillar trim was fractured. The vehicle was taken to an unknown dealer, where the contact was informed that the repair was not covered under a recall. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V031000 (Structure); however, the VIN was not included in the recall. The manufacturer was made aware of the failure but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was 74,500.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that driver's side windshield exterior A-pillar trim had detached. The local dealer was contacted and confirmed that the part was not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 67,000. The VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the repair was not yet available. The contact stated that driver's side windshield exterior A-pillar trim had detached, and the contact had applied double-sided tape to hold the trim in place. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that the front windshield A-pillar trim on the passenger's side was fractured. The vehicle was taken to the dealer; however, the contact was informed that the parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 75,000. VIN tool confirms parts not available.

The contact's wife owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated the passenger's side windshield A-pillar trim had detached and was making a rattling sound while driving. The vehicle was taken to the dealer, where it was inspected, and pictures of the failure were taken. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.