2020 FORD EXPLORER Complaints

The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 15 MPH, the vehicle jolted and failed to shift into gear as intended while the gear lever was used. No warning lights illuminated. The vehicle was taken to a local dealer where it was diagnosed with a transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 78,000.

Currently have my vehicle in for a recall notice and mentioned to the Ford service staff that the transmission makes a jerking motion when engaged in a low gear but no warning lights are lit up. Technician states I need an entire new transmission and my vehicle is just barely out of the powertrain warranty. Ford refuses to replace transmission on their dime because its out of warranty. However, I've researched and found multiple complaints of people experiencing the same problem that just barely out of warranty their Ford transmissions are failing and need complete replacement too. Why is this not a recall issue with Ford!? My issue could create a safety issue if it completely failed without warning while I was driving. A car transmission typically lasts between 100,000 to 200,000 miles, or approximately 7 to 10 years for most drivers, yet mine is only 5 years old and 65,000 miles when it failed.

The cloth cover for the panoramic sun roof came off the tracks. Now when you retract the cover, it all comes down into the cabin seriously blocking drivers visibility to the back. I am unable to get the cloth cover back into the track mechanism.

At 84000 miles, just roughly 6k after my "extended warranty" expires ford says my transmission needs to be replaced. I had an issue with my transmission September 07, 2023, they looked at it verified it was slipping and the fluid was dirty but did nothing to replace it at that time acting like that was normal. Ok. It would have and should be covered under the warranty I paid for, they took advantage of me because I'm a women. I have the paperwork from that and I would like someone to reach out to me personally. On top of that there is a recall on other 2020 ford explorer with the exact same engine and transmission as mine. At 84000 miles I should not be looking at replacing a 10,000$ transmission! Especially when they should have fixed it the first time.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V093000 (SEAT BELTS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Powertrain malfunction/reduced power came on when I came home from work as I pulled in my driveway. The check engine light comes on and off for the past week or two prior to the powertrain malfunction.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 30 MPH, the transmission unexpectedly downshifted and the vehicle lost motive power while the accelerator pedal was depressed. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the failure was linked to Technical Service Bulletin: 20 – 2305. The contact was informed that the A-clutch and transmission front support needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,000.

I was involved in an accident. I was traveling through a green light and a car was coming towards my driver side, they failed to yield. I attempted to accelerate and my transmission slipped prior to impact. I have tried to address this concern with Ford in the past and have reported the vehicle jerks on acceleration and when slowing down. You can feel the transmission slip when it is attempting to go from gear to gear.

When driving the vehicle felt sluggish and the 4wd fault came on, on the dashboard. Decided to take it to the dealer and they inspected it and stated the front differential actuator needs to be replaced. It's a component that is electrical and it turns on the four wheel drive and turns it off when not needed. This should be covered by ford since it's a manufacturing error for putting faulty components to control the AWD.

The contact owns a 2020 Ford Explorer. The contact stated while driving 75 MPH, the sunroof fractured without impact. Additionally, the fractured glass fell onto the contact and all over the interior of the vehicle. The contact sustained cuts from the fractured glass. The contact had not received medical treatment. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,000.