1996 FORD EXPLORER Complaints

OWNER DEMANDED VEHICLE AFTER WAITING 2 1/2 HOURS TO HAVE RECALL (00V-402)WORK PERFORMED, OWNER WAS NOT TOLD JOB WAS COMPLETED, OWNER DROVE 31 MILES TO ANOTHER DEALERSHIP ONLY TO BE TOLD THAT RECALL WORK WAS PERFORMED BY FIRST DEALERSHIP. CJ

CONSUMER WAS DENIED REIMBURSEMENT FOR THE FIRESTONE ATX RADIAL TIRES (P235/75R15) REPLACED, FIRESTONE'S REASON FOR DENYING CLAIM WAS THAT THE REPLACEMENT TIRES WERE PURCHASED FROM A COMPETITIVE RETAILER PRIOR TO AUGUST 9, 2000, CONSUMER'S TIRES DEVELOPED A HIGHLY UNUSUAL WEAR PATTERN AND THE STEEL BELT WAS BEGINNING TO PROTRUDE FROM ONE TIRE, A THUMPING SOUND WAS ALSO HEARD AND FELT DUE TO THE FAULTY TIRES. *SLC

OWNER REPLACED ALL FIRESTONE ATX 23575R15 TIRES PRIOR TO RECALL (OOT-005) BECAUSE OF TREAD SEPARATION, OWNER REQUESTING REIMBURSEMENT AND IS BEING DENIED. *CJ

INCIDENT OCCURRED IN FEBRUARY, 2000, PRIOR TO INFORMATION IN THE PRESS ABOUT TIRE FAILURE. MY SON AND HIS GIRLFRIEND STOPPED AT A TRAFFIC LIGHT AND WHEN THEY ACCELERATED THE CAR WAS DIFFICULT TO HANDLE AND MADE A LOUD NOISE. THEY WERE ABLE TO GET THE CAR TO THE SHOULDER AND CALLED FOR HELP. THEY REPORTED THAT THE TIRE WAS SHREDDED AND THAT ALL THAT WAS LEFT WERE A FEW PIECES. THERE WAS A DRIVING RAIN STORM AT THE TIME,AND THEY HAD DIFFICULTY GETTING HELP THAT NIGHT. WE DID NOT LINK THIS PROBLEM WITH TIRE FAILURE UNTIL WE STARTED TO HEAR ABOUT THE PROBLEM ON THE NEWS. WE WERE GRATEFUL THAT THE BLOWOUT HAPPENED WHILE THE CAR WAS AT A STOP, AND NOT WHILE OUR SON WAS DRIVING . HE HAD BEEN ON A ROAD WITH A STEEP INCLINE, AND HAD TURNED ON TO A ROAD THAT PARALLELED THE OCEAN. *AK( DOT NUMBER: )

WAS DRIVING AND ENGINE CHECK LIGHT CAME ON & STAYED. BEEN TO DEALER. HAD SENSORS REPLACED, BUT PROBLEM CAME BACK. TEMPERATURE GAUGE HAD FAILED TO REGISTER. FUEL GUAGE WAS NOT WORKING, AND STABLIZER BAR HAD BROKEN AND WAS REPLACED. ALSO, POWER LOCKS FAILED TO RELEASE. *AK THE SENSORS WERE BEING REPLACED OVER AND OVER AGAIN. *YH

BOTH REAR TIRES EXPERIENCED BLOWOUTS, WITHIN ONE WEEK OF EACH OTHER, TIRES MADE BY FIRESTONE. *CJ

TRANSMISSION WAS WHISTLING/RUBBLING, AND WOULD NOT DRIVE. AT 13 MONTHS OLD TRANSMISSION WAS REPLACED. CURRENTLY, NOISES WERE BACK, BUT IT WAS RUNNING. DEALER TOLD CONSUMER NOT TO DRIVE VEHICLE. *AK

RECALL 00V402000/STABILIZER BAR LINK STUB: DRIVER'S SIDE STUB BROKEN WHILE MAKING A LEFT TURN AT 15-20 MPH; MANUFACTURER NOTIFIED AND INFORMED THAT VEHICLE WAS UNDER A RECALL. CONSUMER WOULD LIKE TO KNOW HOW COME. NO RECALL NOTICE WAS SENT TO HIM ON THIS PROBLEM ? *AK BOTH LINK STUBS HAD BEEN REPLACED. *YH

I NEVER CONTACTED FORD TO MAKE A COMPLAINT BECAUSE I THOUGHT MY SUSPENSION WAS FALLING APART DUE TO TOWING AND BAD ROADS IN MY AREA.. THEN I GET A RECALL FOR END LINKS... BUT THEY REFUSE TO PAY FOR ADDITION DAMAGED RELATED TO THE SWAY BAR LINKS. I'M NOT LOOKING FOR PAYMENT BUT I THINK THAT IT SHOULD BE LOOKED INTO BY SOMEONE. I HAVE ALMOST ROOLED THE VEHICLE MANY TIMES BECAUSE OF THE END LINKS BREAKING AND I AM A VERY UNHAPPY CONSUMER. THE PARTS WERE REPLACED TWICE AND THE BALL JOINT ONCE, THE BALL JOINT FAILED WHEN THE END LINK FAILED THE SECOND TIME. I MIGHT ADD I WAS A FORD LOVER AT ONE TIME, AND I OWN MANY CLASSIC FORDS, BUT I WILL NEVER BUY A NEW FORD AGAIN, NOR WILL ANY OF MY FAMILY MEMBERS. I JUST FEEL THAT THE CONSER GETS RIPPED OFF BY BIG BUSINESS LIKE IN MY CASE, I'M FORCED TO PAY FOR DAMAGE DONE TO MY VEHICLE THAT WAS CAUSED BY THE MANUFACTURER. WHAT A JOKE, HENRY FORD IS ROLLING IN HIS GRAVE. WHAT A SHAME THAT A COMPANY DOESN'T CARE ABOUT THE PEOPLE THAT LINE THIER POCKETS WITH MONEY. I WOULD LIKE TO THAT YOU FOR READING THIS. SINCERLY JOHN BUGDONOVITCH. *AK

TRANSMISSION NOT SHIFTING INTO 3RD GEAR ONCED WARMED UP. THIS VEHICLE HAS BEEN SERVICED BY FORD SINCE NEW AT THE DEALER IT WAS PURCHASED AT. SERVICE VERIFIED PROBLEM BUT DIDN'T KNOW WHAT CAUSED IT, SAID THEY'VE SEEN THIS 3-4 TIMES AND COULD ONLY RECOMMEND OVERHUAL OR REPLACEMENT. FLUID FOR TRANSMISSION HAD BEEN OVERFILLED WHEN SERVICED BY THEM IN FEBUARY 2000. EST COST OF REPAIR 2-3000. *AK