2025 FORD EXPLORER Complaints

I am writing to formally report a series of catastrophic and life-threatening mechanical and electronic failures in my 2025 Ford Explorer Active (VIN: [XXX] ]), purchased in Bogotá, Colombia. Despite immediately notifying the Ford Post-Sales Support Line after the first incident, the technical response was insufficient, leading to a second, more severe event that nearly resulted in a fatal high-speed collision on February 9, 2026. Incidents Summary: 1. Total Power Loss: Engine and all electrical systems shut down while in motion (40 km/h), losing steering and braking assistance. 2. Brake System Failure: At 70 km/h, The vehicle presented a multi-system failure of sensors, audible alarm and illumination of warning lights (ABS, Traction Control, Pre-collision Assistant, hill start assist not available, check brake system, BRAKE, ESC check, driving modes not available). the vehicle experienced a total loss of brake pedal response followed by a sudden, uncontrolled autonomous "hard braking" event. This happened on a high-traffic highway (Autopista Norte). Global Safety Concern: I am formally requesting a Global Technical Investigation into this unit and the 2025 Explorer Active series. The failure of the electronic brake booster and the total system shutdown represent a "Product Liability" risk that could lead to mass-casualty events. I demand: • Direct intervention from Ford Global to Ford Colombia. • A formal safety alert or recall investigation for similar units. Sincerely, [XXX] MAIL [XXX] bogota colombia phone [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle failed the inspection related to Recall 25C42. Since owning the vehicle, I have experienced repeated intermittent failures of multiple safety and driver-assistance systems, which raise serious safety concerns. The Pre-Collision Assist system has activated without any apparent reason on four separate occasions, including situations where there were no vehicles, pedestrians, or obstacles present. These unexpected activations are alarming and could increase the risk of a collision. I fear for my safety when driving the vehicle due to these unpredictable safety system activations. Additionally, the Rear Cross Traffic Alert system functions intermittently and does not activate consistently when vehicles are present, further reducing confidence in the vehicle’s safety systems. While driving, the vehicle’s phone connectivity system has disconnected unexpectedly, and during these events the GPS/navigation system became unavailable, preventing the use of turn-by-turn directions. These failures occur while the vehicle is in motion and contribute to driver distraction and safety concerns. The vehicle was inspected for Recall 25C42, and I was informed that the required repair cannot be completed because the replacement part is on backorder until June. As a result, the vehicle continues to be operated with known and unresolved safety-related defects for an extended period of time. These issues occur intermittently and without warning, making them difficult to reproduce or diagnose. Due to the ongoing malfunction of critical safety systems and the delay in recall repairs, I fear for my safety while driving this vehicle.

While using Ford Blue Cruise, the Blue Cruise system failed to maintain lane control and fought the driver's steering wheel input, resulting in the vehicle colliding with a traffic cone. I have had 3 other instances where Blue Cruise has randomly jerked me toward the shoulder or an exit ramp, this is the first time colliding with anything. Only damage to the vehicle from this incident is a ripped fender well liner, there are some markings on tire sidewall but no damage. Certainly could have been worse. The cone collision happened on Interstate 79 Northbound at MM101 in West Virginia. I have had lane jerking happen with Blue Cruise twice Northbound at MM105, and once Southbound at MM118. The system is on by default, I am trying to figure out how to turn it off to prevent future safety issues.

Ever since I bought that vehicle, it's had system malfunctions. I received three letters directly from Ford explaining the problems this vehicle had or could have. But he and the dealerships, where I took my vehicle for repairs, never did them. They always denied that it had any problems and said that my vehicle was new and had nothing wrong with it.

Car was parked on a driveway, decent grade, with 50 miles left to empty (no low fuel light on). Facing downward. Car did not turn over. Had to use manual override to put vehicle into neutral and coast to a more level area and start it up. Seen this issue posted on the Explorer ST Facebook group multiple times, so I was lucky I knew what the issue is. Most other people would be stranded. There is a flaw in the Explorer's fuel tank system that will not allow the car to start if fuel level gets below a certain threshold when parked facing down a steep street or driveway.

The contact owns a 2025 Ford Explorer. The contact stated that on the first day after the vehicle was purchased, the pre-collision camera failed to function as intended. The contact stated that the alarm failed to beep as intended when a person or an object was in front of or passing by the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. A diagnostic test was performed, and it was determined that the pre-collision camera worked as designed. The contact stated that the manager at the dealer took the vehicle home and confirmed that the pre-collision camera sensor had failed to function as intended; however, the vehicle was not repaired. The vehicle was taken to Biener Ford; however, no cause for the failure was found. The contact stated that on a separate occasion, while driving at an undisclosed speed in the snow, the message "Pre-collision Camera Blocked" was displayed. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 11.

Since new. Thousands of dots or specs are visible in the window upon sun up of sun down. This is not the snow flake safety campain that Ford has. Others have the same complaint on social media.

First, we took this vehicle to a dealer because the rear window buttons were not working. They wouldn't roll down. Second, the dome lamps inside only work part of the time, when we take the vehicle to the dealer or another Ford dealer that we decided to try, they say they can't do anything because they see no issue as the lights are working AT THAT TIME. Third, while connected to a trailer, an error message appears several times stating that the trailer has been disconnected. It just flashes and pings, and then disappears. This is a safety issue, as it has caused me to make sudden stops as I am made to believe that the trailer has became disconnected. All these things are stated in the recall we received on this vehicle, and we just want the body control module replaced as it says they should do, but both dealers(Bruce Walters Ford - Pikeville KY) and the dealer we switched to to try and remedy the issue (Freedom Ford of Wise VA) say that there is no issue, and refuse to do the control module replacement. This vehicle has been inspected at the least 6 different times for these issues, and still nothing has been fixed.

Parked vehicle on snowy driveway, went to back to unload personal items from liftgate, and vehicle began sliding backwards towards me. Ran to the driver‘s door, got in, put on brakes, started vehicle and pulled it forward. Put it in park, and as I was exiting the vehicle, it began sliding backwards again. Rear wheels were locked. However, the front wheels were rolling. Apparently the transmission park pawl did not engage. I took pictures of the tires after the last roll. Front tracks show clear tread in the snow (rolling); rear show lines and pushed show (sliding)

I brought my 2025 Explorer in on 12/19/2025 for a recall check. I mentioned to the Service Advisor that the left rear inner wheel well skirt was detached from the quarter panel. After the car was looked at, he came to me and said that they can be replaced at a cost of $600...XXX. He said it is from the snow and ice tearing them because of the larger tires on the vehicles now....NO XXX..we live in WNY. This is a brand new-ish vehicle with 15,000 miles. How is this something that is my cost, there is obviously a problem with parts or engineering. Basically I will have to replace these after every winter season for the reason that was given....AGAIN...why is this not covered. I regress, he did say Ford MAY help the first time...REALLY?? What happens the next winter and the one after that?? $40K+ for the vehicle and this