2017 FORD EXPLORER Complaints

There has been a long standing recall on the pillars for over a year, however ford continuously does not have the parts in stock. I have been awaiting repair for over a year with no date in sight.

Water pump has gone out, and is a known issue with the explorers, plus they have made these very difficult to to replace and require partial engine tear down.

The vehicles engine has known defects that involves failure of the timing belt and water pump causing enteral damage that sends metal shards enter the oil and causes complete engine failure even with immediate attention when the vehicles engine sensors Alert the driver to an engine problem. After the water pump and or timing belt are changed the engine is already damaged beyond repair. How was your safety or the safety of others put at risk? Once the microscopic metal shards enter the oil, filters are clogged and sensors inconsistently malfunction The engine does not accelerate appropriately and then jolts into acceleration The engine dies at idle Has the problem been reproduced or confirmed by a dealer or independent service center? I have had the vehicle at the dealership 4 times and had 3 other body shops all confirm the same problem Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes - Dec 2024 - the vehicle was overheating and the water pump and timing belt were immediately replaced

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Driver's side A pillar trim, a recalled component, detached from vehicle while driving on the highway. Killeen, TX Ford service center noted in an earlier service appointment that the recalled component was serviced, but it appears it was not done properly. They are now refusing to service the broken trim, stating that it does not fall under the recall.

The windshield trim on my 2017 Ford exploer which is the actual recall on this vehicle blew off while traveling on a major highway slamming into my windshield and into the next lane just missing another vehicle causing them to swerve violently to avoid being hit by the windshield trim! I have been Communicating with the dealership where I had purchase my vehicle from the time I first received my recall notice, what possibly 5-6 months. Now I am concerned that the other one may do the same and fly off and the resolt being worse!

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Own a 2017 Ford Explorer 2.3L EcoBoost with 116K miles, out of the blue the vehicle started to overheat the engine, with no coolant left in the reservoir. Took it to a mechanic who stated that the engine is not that old and that it was unsure of why the head gasket was blown. It is believed by many including a Class Action Law Suite that Ford is aware of the possible overheating issues with their EcoBoost engines.

Engine block timing plate cover has a defect crack in it causing an oil leak and fire hazard.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000. The VIN was not available. VIN tool confirms parts not available.