2017 FORD EXPLORER Complaints

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side roof rack detached and flew off the vehicle. The vehicle was taken to an independent mechanic, and it was confirmed that the roof rack had detached. The contact was informed that the roof rack needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer; however, the vehicle was not repaired. The contact was informed that an unknown recall repair with a similar failure was performed on the vehicle in 2021. The manufacturer was made aware of the failure but provided no assistance. The manufacturer confirmed the unknown recall repair was performed on the vehicle in 2021. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 103,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that several dealers were contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The approximate failure mileage was 112,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My 2017 Ford Explorer is leaking water through faulty welds in the rear hatch area. A review of many complaints online reporting the same thing shows this is a very common and repeated issue with many Ford Explorer years and has never been addressed by Ford. The complaints are all the same as water leaks in from the faulty welds and causes water to pool in the interior, especially in the spare tire well after leaking down the interior. All the complaints show a chronic weld issue and needs addressed. Notices issue last year but thought it was sunroof drains plugged. Noticed it is actually faulty cracked welds this year

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that the rear driver’s side air bag warning light was intermittently illuminated while driving at various speeds. The vehicle was taken to the dealer for a diagnostic, and the contact was informed that the air bag wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure,e and a case was filed. The contact was then referred to the NHTSA Hotline to report the failure. The failure mileage was 45,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the vehicle made an abnormal whining sound. The message to "See Owner’s Manual" was displayed with a wrench symbol. The contact stated that while depressing the accelerator pedal, the vehicle failed to accelerate, nearly causing a crash. The contact was able to pull over to the side of the road. The contact stated that upon shifting from park(P) to drive(D), the vehicle failed to respond. The vehicle was towed to Matt's Repairs, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle could not be covered because the vehicle was out of warranty. The failure mileage was approximately 97,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that the rear driver’s side C-pillar had started to crack. The dealer was notified of the failure, and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not yet repaired. The failure mileage was approximately 29,900.