2020 FORD EXPLORER Complaints

The headrests of both of the back seats first locked and would not release, then suddenly released and were never able to lock back in place again. Because of the headrest mechanism failures, we cannot allow anyone to sit in the rear seats because they are not safe. We need to be able to use those seats for our children. We had them inspected by our local Ford dealer and they confirmed that this is a known issue for this model, but that there has not been a recall yet. They could fix them, but unfortunately it would be a significant cost to fix both of them out of pocket when this really is a safety issue and should be a recall. There were no warning messages other than one day they simply would not lock in place properly.

The accelerator pedal is mounted to the floor and the pedal itself is attached to the base with a very thin piece of plastic that over time separates. In my vehicle the pedal has separated and is moving freely which makes the accelerator pedal raise up while your foot is on the brakes and when you go to accelerate the pedal is blocking your foot from returning to the accelerator. The answer to question #1, the accelerator pedal and yes it is available for inspection. #2 I was nearly struck while crossing over a divided highway because my foot was obstructed by the accelerator pedal. #3 I have contacted the dealer and they advised I had to replace the part because it was not under recall. #4 I am law enforcement and I have encountered and inspected the pedal and deem it to be dangerous. #5 There were no lamps, no warning lights and this occurred all of the sudden, no symptoms prior to separation.

The contact owns a 2020 Ford Explorer. The contact stated while the vehicle was in to be repaired under NHTSA Campaign Number: 23V675000 (POWER TRAIN); the mechanic discovered metal shavings inside the rear axle differential fluid. The contact was advised that the rear axle assembly needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The approximate failure mileage was 68,000.

Dealer confirmed the driver side rear shock is leaking. SUV was driven only on paved roads locally with an occasional highway drive.

The Power Liftgate does not open, and it took me 16 minutes to open it. It is a safety issue.

Low beam headlights have both went out in our second year of ownership. At 1600.00 each and 600.00 labor to replace.

Sunroof liner out of line with track, when opening blocks rear visibility including blind spots. Dealer confirmed multiple reports of sunroof issues with no identified fix besides replacing it with an identical mechanism that’s currently failing. Passengers in middle row are completely covered by drooping sunroof and have to lift it out of the way

Received letter for Ford CSP 24N01 which states that the one bolt holding the rear end is at risk of breaking off under load. The letter then says if the bolt is broken or if any noise and/or vibration is present in the rear, to then bring the vehicle to the dealer. The dealer then stated that the bushing the bolt rides in is tearing at the top but the vehicle is not eligible for the CSP. The main issue is they will not quote just replacing the bushing but they are required to update the rear diff cover that accommodates two bolts and bushings (which is the CSP). I’m forced to either pay $1800 for the dealer to address this or just throw the CSP in the glove box and let the stress of the bolt take the abuse of a sloppy bushing and let my wife drive along until her rear end falls out. I would get the bushing replaced but the dealer is not giving that option. The bushing that is in the vehicle is DISCONTINUED due to a design flaw. How is this not a recall for all explorers of these years? Mine was built 02/2020 which is part of the Safety Recall 22S27.

The contact owns a 2020 Ford Explorer. The contact stated that upon raising the front passenger's side power window switch, the window rolled up and then rolled back down unintentionally. The vehicle was taken to the dealer, where the power window control module was reset. The contact stated after the dealer had performed a rearview camera recall repair on the vehicle, messages advising that the traction control and the other drive modes were inoperable were displayed. The dealer replaced the throttle body and an unknown part. Additionally, the contact stated after the dealer had lifted the vehicle for servicing, the dealer noticed that the catalytic converter, the mufflers, and the shock absorbers had failed. The dealer informed the contact that the shock absorbers were leaking fluid. The dealer determined that the catalytic converter, the mufflers, and the shock absorbers needed to be replaced. The dealer had ordered the parts. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.

There are problems with these items which are covered under a Ford recall. My vehicle is at Liccardi Ford dealer in Watchung NJ and I feel a tremendous resistance from the dealer to repair the recalled ordered repairs.