2020 FORD EXPLORER Complaints

My back window shattered. It made a horribly loud noise and shattered from one side to the other. There was no visibility out the window. I had just parked my car and was stepping out when it exploded. I can’t imagine the reaction I would have had if I had been driving. There was not any warnings or anything pertaining to the window and my vehicle has not been inspected at this time. I will be taking my vehicle to have the back window replaced, and it could be inspected anytime prior to that.

I discovered a leak from the Transmission oil cooler. Diagnosed by Ford but not covered under power train warranty. Upon further research discovered the vehicle not included in the Customer Satisfaction program, Campaign #20B34 initiated by Ford Motor Company. If I had not discovered the leak, damage to the transmission would have occurred or caused the transmission to fail putting the occupants at risk of injury or death. Vehicle currently being repaired at my own expense.

Headlight will stop working and turn off and then turn back on and start working again hours later.

I have a previous file for this situation already submitted reference # 11626064. Since that filing I have had an additional occurrence of the same description. I also found a recall for 2021 explorers which sounds to be the same as what I have experienced , below is a reference to the 2021 Explorer recall. [XXX] Please confirm if the recall can be updated to include the 2020. Best Regards [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds, the vehicle jerked while the transmission was shifting gear. There was no warning light illuminated. The vehicle was taken to the dealer several times; however, the dealer was unable to duplicate the failure. The contact stated while driving 30-35 MPH, the crash prevention system, the traction control system, the driving mode warning lights, and several other unknown warning lights were illuminated. The contact was unable to change the driving mode to the current driving condition. Additionally, the vehicle unintendedly switched from 4WD to 2WD. The contact stated that the failure had been recurring while driving. The vehicle was taken to another dealer, Jordan Ford (609 E Jefferson Blvd, Mishawaka, IN 46545), where it was diagnosed and determined that the AWD control module and the front axle seals needed to be replaced. The dealer informed the contact that the AWD control module replacement was not covered under the power train warranty. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 28,000.

Sunshade will not retract and blocks vision to see out the rear view mirror and back window

Transmission gose into limp mode when trying to pass other vehicles missed shift warning ?? on dash also loud rattling noise from floor passengers side

First I started randomly getting lights come up on my dash hill start assist not available powertrain malfunction traction control reduced power took it to ford multiple times they tell me there is nothing wrong. Finally I have to have my car towed due to not going into gear yet again they still find nothing wrong same thing happens again we tow it home my husband looks under the car it is pouring fluid out of the front axel seal and the inner cooler. He checks the transmission fluid there is no fluid in my transmission. Call ford again get no answers as to why they have looked at my car multiple times supposedly checked transmission fluid and continue to tell me there is nothing wrong. Then I find out there are TSBs for both these issues yet can’t find anything on my car being in that recall.

Left headlight has gone out after only 46000 miles. A search of the internet for a fix for this reveals many individuals are having this issue on the platinum level trim models of the ford explorer. This is a safety risk as the whole headlight needs to be replaced at a cost of upwards of $2000. Other individuals have stated they have replaced the headlights multiple times under warranty. This should be looked into further.

The contact owns a 2020 Ford Explorer XLP. The contact stated that his wife received a minor cut from the front driver’s side interior door handle because the chrome wrap on the door handle had started to deteriorate. No warning lights were illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the interior door handle chrome was peeling and had sharp edges. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 17,000.