2017 FORD EXPLORER Complaints

Passenger seatbelt frayed, inside electrical goes haywire when cold weather, transmission slipping was rebuilt under warranty lasted one week and is slipping again shifting hard, B panels falling off A panel was recalled but panel wasn’t?

AFTER REAR TOE LINK REPLACEMENT DUE TO SAFETY RECALL, THE CAMBER CAUSES THE WEAR ON THE OUTSIDE OF THE REAR TIRES TO INCREASE DRASTICALLY. EVEN AFTER SEVERAL ALIGNMENTS THE CAMBER CAN NOT BE ADJUSTED SO THE WEAR CONTINUES.

The engine block (2.3L ecoboost) has a coolant intrusion into cylinder 3 causing it to miss fire and overheat. This problem almost left my wife and child stranded on the side of the road. If she hadn't had a safe place to pull over to allow the vehicle to cool down it could have had a catastrophic failure while driving. The dealer pressure tested the coolant system and showed leak in the coolant system. They then removed the number 3 spark plug and scoped the cylinder finding coolant inside cylinder. This coolant leak caused the miss fire and the overheating. Prior to failure the only thing that happened was that the number 3 cylinder had a miss fire. At this time the spark plugs and ingnition coil pack was replaced only to have the problem start up again a few days later. The number 3 and 4 ignition coil pack was then switched and codes cleared. The miss fire for number 3 then showed up again. At this time we set an appointment up with the dealer to look at the issue. Two days before the apointment the engine overheated. We were able to get the vehilce to the dealer and they diagnosed the coolant intrusion into the number 3 cylinder. Prior to the over heat the only warning was the miss fire for number 3 cylinder. No other warnings or codes were available for the engine. Upon researching this issue I found that it was a known issue and that Ford had an extended powertrain warranty for some customers under the customer satisfaction program. However, upon contacting Ford they said that my vehicle was not listed as a candadate for this extended warranty option.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

When driving home on a windy day the A-pillar applique trim fell off hitting my vehicle and just missed hitting the vehicle behind me. Before getting a recall notice on this I had and paid for a new A pillar applique trim replaced at a local Ford dealership which was over $200.00. After getting the recall I called them several times to get the other side replaced to keep this from happening again but never was responded back to. I finally reported this to Administrator, National Highway Traffic Safety Administration on !0/18/24 claim number 11620594 but they never did anything about it. Please respond so I can have this recall taken care of!

At 115,000 miles, had a total engine failure. The engine was a 3.5 twin turbo eco boost. Engine not repairable and would need replacing. The blue book of the vehicle was 15K. The engine replacement cost from Ford was 18K. Overheard the mechanic call these engines on the Explorer, EXPLODERS. Apparently this is common and should have been a concern, but not mentioned to the consumers. Any other details can received from Bill Utter Ford Denton Texas.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 180,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that after the battery had been replaced, the vehicle failed to start. The vehicle was jumpstarted several times. The contact stated while driving 60-70 MPH and attempting to overtake another vehicle, the vehicle failed to respond upon depressing the accelerator pedal. The contact returned to the initial lane. The contact stated that the failure recurred several times while driving. The contact stated while the vehicle was parked in front of the residence, the contact noticed that coolant had leaked from the vehicle onto the ground. The contact stated while driving at an undisclosed speed, the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to a Chevrolet dealer, where the contact was informed that there was no coolant in the coolant reservoir and the mechanic determined that the water pump was leaking. The dealer added coolant and water to the vehicle. The contact stated that the engine continued to overheat while driving. The vehicle was taken to Christian Brothers, where it was diagnosed that the water pump and the timing chain needed to be replaced. The vehicle was not repaired due to the cost. The vehicle was towed to an independent mechanic, where the water pump was replaced. The vehicle was towed to another independent mechanic, where the contact was informed that the timing chain and the water pump needed to be replaced at the same time. The vehicle was being repaired. The dealer was notified of the failure. The contact stated that the independent mechanics and the dealer had informed the contact that the failures were common. The manufacturer was notified of the failure and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side windshield trim detached and flew off. In addition, the contact stated that later the driver's side windshield trim fractured and was loosely flapping. The dealer was made aware of the failure; however, the contact was informed that the parts were on backorder. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Ford motor company and my car dealership have failed to perform the necessary repairs to my vehicle related to a safety recall for the A-pillar Trim pieces. I have tried several times to have this fixed and each time the dealership stops communication and says they are unable to get the necessary parts from Ford.