2013 FORD EXPLORER Complaints

The contact’s wife owns a 2013 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the steering wheel became firm, and the vehicle was difficult to maneuver. The power steering assist warning light was illuminated. The vehicle was taken to an independent mechanic and was diagnosed with power steering control module (PSCM) failure. The contact was informed that the PSCM needed to be reprogrammed. The vehicle was repaired; however, the failure recurred. The dealer was notified of the failure and the contact was informed of NHTSA Campaign Number 14V286000 (Steering) however, the dealer confirmed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.

The back up camera image is reversed. What is on the left appears to be on the right and vice versa. The back up lines have also disappeared. Occasionally, it works properly, but most of the time it doesn't.

The contact owns a 2013 Ford Explorer. The contact stated that when the vehicle was started, the power steering warning light illuminated. The contact stated that the steering wheel was firm. The vehicle was taken to a dealer where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist due to the vehicle not having unrepaired recalls associated with the VIN. The failure mileage was approximately 135,000. The VIN was not available.

The power steering in my 2013 Explorer went out on the road, and a light came on. My I am having my steering assembly replaced. 2800.00 plus. Please advise, as there was a recall on this model for same, though I received no info regarding the issue. My car was made in Chicago as well. The recall number was 14S06, but for some reason, my car was not covered. I filed a verbal complaint as well. Thank you. (The car is being inspected and handled at Lynch Ford, Mount Vernon, Iowa. ) My safety was at risk, and the situation was dangerous. Thankfully, I was not hurt. This took place on the 24th of July. Thank you. (Complaint---[XXX].) “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).” The consumer stated that the manufacturer has yet to assist them with the issues.

While driving the vehicle at 75 mph down a highway my power steering assist faulted and made the vehicle difficult to control. The vehicle had approximately 87000 miles on it during this incident. Currently the vehicle when started does not have power steering assist when started at all. There was a NHTSA recall for this very issue 14SO6. My vehicle was supposedly not affected as it was assembled at a different plant. I believe that my vehicle should be included as these same safety related issues are happening to this vehicle which is the same model year sighted in the safety recall.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 65 MPH, the "power steering assist fault" message was displayed. The contact stated that the steering wheel was firm however, the contact was able to steer the vehicle off the highway and stopped in a parking lot. The contact stated that the turn signals became inoperable. The contact shifted the turn signal handle and the turn signals returned to normal functionality. The contact turned off and restarted the vehicle however, the vehicle failed to regain power steering functionality. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 131,000.

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed and turning, the vehicle lost power steering functionality and the steering wheel was significantly difficult to turn. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the steering rack assembly needed to be replaced, and the power steering gear needed to be aligned. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 14V286000 (Steering) because the VIN was not included in the recall. The failure mileage was approximately 152,000.

The contact owns a 2013 Ford Explorer. The contact stated while driving 20 MPH, the vehicle lost power steering functionality and the steering wheel seized. The contact veered to the side of the road. The contact stated that she turned off and restarted the vehicle, and the power steering function returned. The contact was able to drive to the residence; however, the failure recurred while driving out of the garage. The contact stated that she turned off and restarted the vehicle, and the power steering became operable. The vehicle was taken to the dealer, where it was diagnosed that the steering assembly needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 120,000.

2013 ford explorer. Was driving vehicle at low speed steering wheel became very hard to turn. No warning lights on. Called Ford recall phone number no assistance available was told my vehicle was not included in power steering failure recall.

I’d first like to say whoever designed this water pump seriously needs a new job. I brought my car into the shop a year ago for an AC replacement, where it was brought to my attention that there was a small water pump leak. I couldn’t afford to have it fixed and was told to keep coolant in it until I can have it fixed. I was quoted $3000 to fix it, WHILE at an event at a local ford dealership I was putting coolant in my car when a lady with the EXACT same car next to me said she just had to pay $3000 to have hers fixed the week before. This is apparently an issue that goes refuses to acknowledge or replace for their customers. $3000 for a family with 4 kids is very hard to save up, so again I just kept up with my coolant. Going down the interstate last week my engine locked up, with my wife and 4 kids in the car. The water/coolant mixed with the engine oil because of where it’s placed. $5000 fix to replace the entire motor with a used engine. We are not under warranty and our lives were at stake because of a faulty water pump that is being IGNORED by ford. Not only are we now out of a car, but we have to figure out how to come up with $5000 to fix a major problem because of fords terrible placement of a faulty water pump. Avoid these cars at all costs and don’t hold your breath to get any help from them pertaining to something that should’ve been recalled by now!