2020 FORD EXPLORER Complaints

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the parking brake and hill assist warning lights and several other unknown warning lights intermittently illuminated. Several dealers were contacted; however, no appointments were available. The vehicle was not diagnosed. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000.

While operating the vehicle it is jerking like the parking brake is activating or jerking transitioning from first and second gear. Received an alert: The powertrain control system has detected a transmission fluid over temperature condition. The engine continues to operate at a reduced power level.

The contact owns a 2020 Ford Explorer. The contact stated that while driving approximately 85 MPH, there was an abnormal popping and grinding sound coming from underneath the vehicle. The contact pulled over to the side of the road and became aware that the flex pipe with a part of the catalytic converter attached was touching the ground. The vehicle was towed to a dealer, where it was diagnosed and it was determined that the catalytic converter had sheared off in half, and the left side of the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,000. The VIN was not available.

The contact owns a 2020 Ford Explorer. The contact stated that while his daughter was depressing the accelerator pedal to drive from a stop, the vehicle failed to respond, and the transmission failed to properly shift to the next gear and the vehicle went into LIMP Mode. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was out of warranty. The approximate failure mileage was 127,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving 55 MPH, the transmission unexpectedly downshifted and failed to shift properly. The contact stated that the failure was a recurring failure. The dealer was contacted, and the vehicle was diagnosed with transmission failure. The vehicle was not repaired because parts for the repair were not available. The contact associated the failure with NHTSA Campaign Number: 26V402000 (Power Train). The manufacturer was made aware of the failure. The failure mileage was approximately 116,781.

The contact owns a 2020 Ford Explorer. The contact stated that while her son was positioned in the third-row seat, the head restraint unexpectedly slammed down on the tip of his left index finger. As a result, he sustained a severe injury that required immediate medical attention. The injury required 6 to 8 stitches, and the child also required surgery. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 110,000.

The vehicle downshifts hard while driving at regular speeds, revving the engine. As you drive, you can feel it downshifting heavily. The transmission now has metal in it and is undriveable.

The part that is affected is the engine/transmission. When the temperature outside reaches approximately 45 degrees Fahrenheit, the engine seizes upon starting and it will not engage in gear until it is warmed up. That's take anywhere from 5-10 min. If its not fully warmed and you try to go in reverse or drive forward, the car does a hard jump and jerk rendering the vehicle hard to steer . The engine seizes in the cold making it dangerous also, if you were in an emergency situation you would not be able to move your vehicle. It has been to the Ford dealership several times. A complaint filed with Ford motor company and the issue is still NOT fixed. Parts were fixed in the engine but the problem still exists. I live in [XXX] where its cold 6-7 mints out of the year, especially overnights the temps go below 45. I would like this issue addressed and fixed properly with a new engine, but Ford has not done even given the amount of times its been in their shop with the same issue They had my car for a month and still didnt fix it properly. Its an unsafe vehicle to drive INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Explorers moon roof shad came of track and I was unaware and could not see behind my in my rear view camera. Also was covering my infant child's face when it drooped down instead of rolling back.

The vehicle was parked on a slight incline and they were inside the vehicle rolled away and struck a fire hydrant. The vehicle was in park and rolled down the hill and struck multiple stationary objects.