2013 FORD EXPLORER Complaints

2013 Ford Explorer does not appear on VIN list for 14S06 or for 15N01. The vehicle is exhibiting a dangerous loss of steering assist and I believe this VIN should be included in the recall.

The contact owns a 2013 Ford Explorer. The contact stated while driving 30 MPH, the power steering assist function became inoperable. There was no warning light illuminated. The contact had not taken the vehicle to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 49,000.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at slower speeds, the power steering failed, causing the steering wheel to become difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 190,000.

The contact owns a 2013 Ford Explorer. The contact stated that the rearview camera was intermittently inoperable while reversing. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 174,000.

While driving on the interstate around 65 mph, the windshield trim flew off of my vehicle. It appeared that a truck behind me drove over it but I am not 100% sure

Windshield Trim Panel Detachment. Driver side panel detached while driving app 60 mph on the highway. Began with rubber underneath plastic panel breaking off and flying away followed by the panel flying off in two pieces and hitting the vehicle behind me before shattering on the roadway.

The safety failure involved the Electric Power Steering Rack on my 2013 Ford Explorer XLT. The failure occurred while driving on the interstate at posted highway speed, 65 mph. The warning lights came on during the failure and all power steering was lost. The electronic control box on the Steering Rack has been the diagnosed failure by a Ford service center, and the entire rack requires replacement, costing approximately $4000. While the lost of power steering did not cause an accident, it certainly could have and is a definite safety concern. This steering system had a recall in 2014 for the 2013 Ford Explorer, but my car's VIN was not included in the recall for some reason. From online research, this is apparently happening to others. Please raise this for a recall immediately as this could have been catastrophic.

On July 7, 2023 I was traveling to home from work. While driving about 50mph the car started beeping at me saying the traction control system and the intelligent awd has turned off. Then I received an error for power steering fault. After that the electronic power steering turned off making massively difficult to turn. Thankfully was able to pull off the road into a stores parking lot where I called my insurance company for a tow truck. Tow arrived and took it to a local ford dealer I go to. There they diagnosed the cars steering gear failed resulting in the above events. If the recall was applied to my vehicle and taken care of my safety would have never been put at risk.

Driving down the street to my house at 25mph. Suddenly there was a ticking sound coming from under the hood. I pulled into my driveway shutoff the vehicle and looked under the hood. The engine had not overheated, it hadn’t even revealed a maintenance code. I checked the oil and noticed that the color was not as dark as it should be and seemed like there was a lot of air bubbles in the oil. I allowed the vehicle to cool down an hour drained the oil and it was the consistency of chocolate milk, and coolant leaking. Took it to a Ford dealership, they say the engine is a total loss due to water pump failure even though it wasn’t run or driven any Significant distance after the water pump failed. There are no safety recalls, there was no warning, and now I’m left with only purchasing another engine or vehicle. Numerous other have reported similar experiences. This is the result of faulty design and Ford should be held accountable.

While driving on highway, 65-70 mph, both sides windshield trim flew off of vehicle. The right side first , then the left side approximately 5 minutes later. Unsure if debris struck any vehicles behind me.