2017 FORD EXPLORER Complaints

I HAVE BEEN TRYING TO GET MY VEHICLE FIXED FOR SAFETY RECALL 24S02 FOR MONTHS AND THE DEALER KEEPS TELLING ME THEY DO NOT HAVE THE PARTS. I CANNOT USE MY CAR TO GO ON TRIP OR ON FREEWAYS BECAUSE OF THE WINDSHIELD NOISE AND I AM AFRAID OF SOMETHING COMING OFF AND CAUSING A WRECK.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

1. The cylinder head gasket (2.3L Eng Standard EJ7Z-6079-F) had cracked due to a problem that my mechanic said was common for engines of this make / year. 2. If this had not been fixed could have damaged the cylinder head and totaled the vehicle, is my understanding. 3. Yes 4. No 5. I noticed the engine felt different and the check engine light was sporadically on and off. First occurred Nov, 2024.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated while driving 40 MPH, the vehicle began vibrating abnormally, with the check engine warning light illuminated. The vehicle stalled and the contact was forced to park on the side of the road to attempt to restart the vehicle. The vehicle failed to restart and was towed to an independent mechanic to be diagnosed. The contact was informed that there was coolant intrusion into engine, which caused damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.

The contact owns a 2017 Ford Explorer. The contact stated that while her sister was operating the vehicle, the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that the long block engine was faulty and needed to be replaced, due to excessive oil consumption. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 97,575.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at various speeds on uneven terrain or roads, the rear of the vehicle was pulling to the left or the right. There was no warning illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed and determined that the rear of the vehicle was misaligned from the front end. In addition, the local independent mechanic advised the contact that the rear tie rod needed to be replaced. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 37,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trim had detached from the passenger’s side window and windshield. The trim on the windshield had been replaced twice. The trim was replaced but detached from the windshield and passenger’s side window again. The dealer was contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 169,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated while driving at approximately 65 MPH, the trim detached from the vehicle. The contact was able to pull off the road safely. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 67,974. VIN tool confirms parts not available.

A-pillar trim pieces falling off. Recall 24V031. Have been calling weekly since Dec 2024. Local Ford Dealer continues to insist parts are not available.