2017 FORD EXPLORER Complaints

The contact owns a 2017 Ford Explorer. The contact stated that while driving 35 MPH, the engine overheated. The contact turned off the vehicle and waited for the engine to cool down before continuing to drive. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the water pump was leaking. The mechanic informed the contact that it was a known failure and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 108,435.

In a 2017 Ford Explorer Platinum the passenger 2nd row seatbelt malfunctions and will not extend. It is available for inspection. The seatbelt first binded (or became stuck) March 2024 and taken into Ford dealership and they reported "Upon inspection of seat belt, found to be internally binding at the retractor. Requires replacement." They ordered replacement but said it was on backorder, it took months before replacement arrived. When replacement arrived it was taken in to Ford dealership to replace but Ford reported "Replaced RR seat belt retractor. After installation, found a faulty part was sent. Reinstalled old seat belt and ordered new belt." Returned to Ford dealership for the second replacement seatbelt and it was installed and at time was working. Now for the third time (During the next several months after the third seatbelt is installed) it has gotten stuck (binded) and unable to extend several times and unusable. Resulting in having to relocate the passenger to another seat. Safety concern: users may not have a working and reliable seatbelt. Passenger may not be restrained with seatbelt or it may force a child from sitting in the rear seat to relocate to a more dangerous front seat due to lack of working seatbelts. This seems to show that the seatbelt mechanism must be defective in that 3 seatbelts are having similar problem in a 6-12 month window. Have also seen similar reports of this issue on Reddit.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70-75 MPH, the driver's side windshield exterior A-pillar trim separated and flew off. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact purchased the part online and installed the part on the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that the right and left roof rails were separating at the rear of both roof rails from the roof of the vehicle. The contact stated that a gap of approximately one-quarter of an inch was seen on both roof rails. The contact had not taken the vehicle to an independent mechanic or dealer. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 21V316000 (Structure); however, the VIN was not included. The failure mileage was approximately 110,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger's side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer to open a case with the dealer to assist with the remedy being available for the recall. The approximate failure mileage was 99,828. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver's side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 160,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the passenger's side windshield exterior A-pillar trim detached and was flapping against the windshield. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact had received recall notice NHTSA Campaign Number: 24V031000 (Structure), however, the parts to complete the recall were unavailable. The contact stated that the manufacturer had failed or was unable to remedy this safety recall promptly. The contact made the manufacturer aware of the issue. The contact stated that 2 years before being mailed the recall notification, the trim on the driver's and passenger’s side A-pillars were detaching from the frame at the top of the trim. The failure mileage was approximately 65,000. VIN tool confirms parts are not available.

Was driving my vehicle on the highway when it start chugging and died. Had to act Fast to get off the highway as there was no shoulder nor warning. I had the vehicle towed to my shop and they confirmed the engine was done. The water pump gave out while driving with no warning and took the engine out. It appears after doing some research Ford has 2 years of Explorers (2016 & 2017) that they did an internal water pump. So when the water pump goes out it dumps all the antifreeze into the oil pan. There are many complaints out online about this same exact thing and Ford will do nothing about it. I was stuck with a $12,500.00 bill for a vehicle that has 73,989 yes that is right not even 75K on the car. Ford is a joke and this definitely a safety concern as it just dies with no warning and takes the engine out. Something needs to be done before people get hurt as all these 2 years worth of Explorers will have this same issue. Whomever designed a waterpump on the inside of the engine should be investigated. I will upload the estimate as that is what I have on me. Be I do have the repair bill at home as we just got it back after 5 weeks

Ford has not had a remedy for Manufacturer Recall Number 24S02 NHTSA Recall Number 24V031 Recall Status Recall Incomplete, remedy not yet available. Says it suppose to be in the later half of 2024 and now its 2025. The exterior windshield pillar has flown off the windshield.