2017 FORD EXPLORER Complaints

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The a-pilar cover came loose, as described in the recall, while on the highway at legal speed of 65mph. It remained attached to a rubber piece and started flapping around the windshield and passenger side door, until it completely detached and blew into traffic. This occurred in December 2023, reported to insurance but was told it's covered by recall. As of yet, no repair path is provided by Ford. Help pleasr.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the failure had occurred, and the A-pillar trim had been taped to the vehicle to prevent the piece from falling off the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 201 7 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Car was misfiring, oil in the spark plugs. Took it to our mechanic and basically told us we need a new engine. The car in a 2017 with 143,000 miles. There was coolant in cylinder 1 of the engine. Mechanic said cylinder walls are not properly sealed causing the head gasket to fail repeatedly even after replacement.

Keyless entry panel on driver's side continues to fall off while driving, hanging by wires, which then blow fuses. Lift gate ajar warning comes on and then unable to open/close rear lift gate. Indoor overhead lighting remains on due to "liftgate ajar" even though liftgate is not ajar. This is a Safety hazard, panel could fly off during driving. Took to dealer, misdiagnosed as liftgate latch malfunction. Paid to get latch replaced and one week later, keyless entry panel fell off again and liftgate ajar warning came up and unable to open or close liftgate and interior lighting remains on.

Transmission is not shifting correcting. Will be traveling down the road and loses power, loses it's acceleration. When trying to proceed after making a stop at a light, car will not go. Bucks hard when putting in reverse. I heard there was a recall on the torque converter's awhile back, but I never received any notification about it. Now that I know, the ford dealerships are telling me there are no recalls for this.

Received letter on February 2024 regarding recall notice 24S02/NHTSA Recall 24V031. The exterior pillar trim which borders the right side of the windshield flew off while driving on the interstate and could have caused a major accident. We went to our local Ford dealership several times to inquire if they could assist with getting the needed parts in also. I called the vehicle safety hotline and reported this incident (case # 11629172). We were told that someone would be in touch with us and NO ONE HAS RESPONDED TO THIS URGENT AND VERY DANGEROUS INCIDENT!! We are afraid to now drive the vehicle because of the danger of the left exterior pillar trim flying off and causing a major crash critically injuring or killing someone. We do expect a response to this critical issue ASAP!!