2020 FORD EXPLORER Complaints

The contact owns a 2022 Ford Explorer. The contact stated that the rear hatch closed without driver input. The contact stated that the buttons were inoperable and failed to open the hatch as needed. While the hatch was closing, it pinned and violently struck the contact on the head. There were no warning lights illuminated. The vehicle was taken to the local dealer on four occasions, who was unable to determine the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 35,000.

Rubber seal around sunroof failed, and vehicle is only 4 years old. Ford states the seal appears to have dried out and failed. This failure cause water to leak into the vehicle during a rainstorm, in the amount of 25 gallons based on what I pulled out by vaccuum and dehumidifier.

We been getting AWD malfunctions alerts, causing the vehicle to not go into AWD. Took it to the dealership they say this isn't covered under the powertrain and we need to replace the AWD module on our 2020 Ford explorer. Reading other Forums, sounds like this is a common issue with the explorer but the dealership won't cover under powertrain warranty even thought this component powers the AWD part of the powertrain.

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle drove over a pothole and made a metallic clunking sound. The vehicle was taken to the dealer and diagnosed with a failed driver’s side rear shock absorber. The contact was informed that the rear shocks needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 43,000.

2020 ford explorer police interceptor utility 27k miles has a broken differential bushing and axle bolt which in turn has cause the axle to fail thankfully not on the highway at full speed. This issue has a recall 22S27/22V255 but our vehicle and vin # aren't included in the recall even tho same issue is being reported. What can be done to add the other vins to this list because it is EXTREMELY DANGEROUS TO DRIVE UNDER THESE CONDITIONS OF UNKNOWN BUT POSSIBLE FAILURE

The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds, the transmission experienced hard downshifting while depressing the brake pedal. The contact stated that the over time, the failure also occurred while depressing the accelerator pedal. The power train warning light was illuminated. A local dealer was notified of the failure and the contact was informed that the vehicle could not be seen until the end of the month. The manufacturer was then notified of the failure and informed the contact that the vehicle would not be covered under warranty. The vehicle was taken to an independent mechanic where a leak was discovered in the transmission. The vehicle was not repaired and remained with the independent mechanic. The failure mileage was approximately 52,500.

-Transmission fluid leak -Trans cooler broken/cracked -Check engine light never came on (I had to discover this problem by a noise I was hearing) -Problem has been prepared by auto mechanic ($2,600). I have read there has been a recall for 2020 explorer models but my VIN is not included (should it be?). Attached youtube video shows the problem and mechanic states it’s been a problem: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car went to dealer for engine noises and was told the motor needed replacement. Was never told what was actually wrong with the car in my paperwork. Then brought to another mechanic and was told the car needed a motor due to a bearing in the lower end had failed. Then noise went away was driving it to another dealer when the motor completely locked up.

The contact owns a 2020 Ford Explorer. The contact stated while driving 75 MPH, the vehicle was shaking abnormally. The contact drove the vehicle to the side of the road and performed an inspection of the vehicle. The contact noticed that 3 of the 4 lug nuts were fractured on the driver's side rear tire. The vehicle was towed to the dealer where it was diagnosed with detached lug nuts. The contact was informed that the lug nuts needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred four times within the year. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

Vehicle is giving a code C0631 and C0632 also has a wrench light indicator on it has something to do with the AWD the vehicle will become hard to turn stall completely will not move and a loss of power occurs