2017 FORD EXPLORER Complaints

The contact owns a 2017 Ford Explorer. The contact stated that after restarting the vehicle, the steering wheel was difficult to turn in either direction and the warning messages "steering assist" and "service advanced Track" had been displayed. The vehicle was later taken to the local dealer who diagnosed that the steering rack and pinion were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 136,000.

Reference NHTSA Safety Recall 24V031. I was notified in February 2024 about the recall and was told the parts would be in at the end of the year. I contacted two dealers and neither has the parts available so they put me on their list to call when they get the parts in. The problem is that the exterior A-pillar trim clip attachments came loose last year on the bottom left side of my windshield. The trim was still attached at the top, but today the whole A-pillar appliqué trim flew off my vehicle while my daughter was driving on the interstate. She said she heard a noise and then saw the trim fly off. She wasn’t sure at first what happened, but she did provide me a picture of my car with the trim missing (see attached). I am concerned about further damage to my vehicle from snowy wet conditions.

I paid for A pillar repair on my own and they have not sent out reimbursement remedies. See below. Jan 19,2024 Manufacturer Recall Number24S02 NHTSA Recall Number24V031 Recall StatusRecall Incomplete, remedy not yet available Summary IN SOME OF THE AFFECTED VEHICLES IT MAY BE POSSIBLE THAT SOME OF THE EXTERIOR A-PILLAR APPLIQUE TRIM CLIP ATTACHMENTS ARE NOT PROPERLY ENGAGED DUE TO IMPROPER ASSEMBLY OR REPAIR. IF THIS OCCURS, THE A-PILLAR APPLIQUE TRIM, WHICH BORDERS THE RIGHT AND LEFT SIDE OF THE WINDSHIELD, MAY BE LOOSE, MISSING OR BECOME DETACHED.

Water leaking in the drivers side frame that goes down the inner column by the dash onto the floor board, leaks above the driver visor, and in the back frame in the trunk of driver side. I have had it checked over by a Ford dealer twice and they claim it was my sun roof-which it is not. When I tried to have it checked again with a non Ford mechanic, it’s been too cold and rainy so the problem cannot be found. It has gotten worse in my car, water damage to the dash and I get condensation that forms on the inside of my windshield. Thought it occurred due to the windshield guard cover recall but that isn’t the case.

The contact owns a 2017 Ford Explorer. The contact stated while driving at approximately 40 MPH, the vehicle shuddered abnormally and almost stalled. The contact stated that the check engine warning light was illuminated. The vehicle was driven to the residence and while the vehicle was parked, the contact noticed that water and coolant were leaking under the engine compartment. The vehicle was not taken to be diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 131,000.

The transmission stops switching gears after going 70 mph on the highway no acceleration was possible Just stopped working. I had my kids with me I had a tractor trailer behind me and in front of me and beside me on a very busy highway going 70 mph and the transmission just stopped working no gas was it was just redlining when it was supposed to be accelerating no gears were reached I had to throw it in park throw it back into sports mode they're back into drive they're back into sports mode they're back in the drive before it kicked in and would go all while in the middle of a busy highway and not able to get off the road and declining in speed. The manufacturer or Ford did purchase the vehicle from me and made me roll over my negative equity from that car into a new car was my only option or paying 10 grand to get it fixed. Nothing no lights were displayed no lights came on at all no warning signs nothing Just happened. When I took it in to get it looked at the mechanic immediately told me that I need to trade the car in and that I shouldn't have this vehicle it's transmission has been having multiple issues over four times in one year it was in the shop for transmission issues they told me nothing was wrong and they drove my car 200 mi they gave it back to me not even two weeks later this happened no lights and nothing was pulling on the codes The mechanic Harper from Malloy Ford is the one that told me that I should need to trade it in he contacted the Ford company they offered $2,000 to help with the cost to get the car fixed but it wasn't going to fix the problem from happening again and it was traumatizing to have to go through that with my kids I didn't want to put my kids back in that vehicle because we literally could have died. PLEASE REACH OUT WITH ANY ADDITIONAL QUESTIONS with my phone or email .. THE CAR HAS HAD TRANSMISSION ISSUES SINCE I BOUGHT IT.THE DEALERSHIP REFUSED TO TAKE THE CAR BACK AFTER I PURCHASED IT TO PUT ME IN SOMETHING ELSE

The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, an abnormal flapping noise was coming from the vehicle. The contact stated that the exterior trim clip around the windshield had detached and flown off the vehicle. The contact stated that the clip on the other side of the windshield was loosened and was removed due to it becoming a potential road hazard. The contact then received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and an appointment was scheduled to repair the vehicle. The contact was later informed two weeks later that parts were unavailable. The vehicle was returned to the contact. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 65,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the bottom half of the front driver’s side A-pillar trim had fractured, and the front passenger’s side A-pillar trim had become loosened. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the front driver’s side A-Pillar trim became loosened over time and made an air-leaking sound. The local dealer was contacted on several occasions. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.