2020 FORD EXPLORER Complaints

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the charging system fault warning light illuminated, and the vehicle independently shifted into to park(P) and stalled. The vehicle was towed to a dealer. The vehicle was diagnosed with a battery junction box and fuse failure. The vehicle was currently being repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

AWD system binding at low speeds, backing out of parking space, shift to drive, then vehicle suddenly lets loose the lurches forward. Known issue with front axle disconnect actuator present. Code C0631 - Front Axle Disconnect Actuator

In early 2023, I discovered micro-fractures in the side of the left headlamp assembly on my 2020 Ford Explorer ST. As the 3/36 warranty was still in effect, Ford replaced the defective headlamp. However, just a few months later, after the warranty had expired, I discovered much more severe micro-fractures in the right headlamp lens assembly. This time however, the micro-fractures are located in front of the light source, thus they are diffusing the light as it passes through the lens. There is also a fracture appearing at the lower inside corner of the assembly. The dealer attempted to get Ford to replace the second headlamp assembly, but Ford will not replace the $1800 part under warranty. The vehicle has never been in an accident and is garaged 90% of the time. Even now at over four years of ownership, the vehicle has just over 44,500 miles on the odometer. My personal belief is that there is a defect in the plastic that was used to manufacture the headlamp assembly, and as such, Ford needs to replace the defective part. I have included two pictures from the original discovery and then three pictures just taken today.

Our explorer has had cascading warnings each time we drive the car for the past 7 days. Sometimes it takes a mile, sometimes it is immediate. The safety warnings include: 4-wheel drive fault, passenger air bag fault, forward Collision avoidance not working, powertrain malfunction, restraint indicator light warning, pre collision assist- . Not all appear each time, and some change ( 4wheel drive fault/ power train malfuntion- restraint warning/ airbag seem to alternate. Power train shows with restraint. 4 wd malfunction shows with airbag). Each time it occurs the airbag warning illuminates. Dealer cannot work on it until July 16th. Sounds like tsb 23-2174, but have been unable to codes when I stopped by a dealer Before July 1 we had no warnings. 48,582 miles. When faults appear- most systems appear to work, have tried 4wd and other modes and they appear to work. But cruise control, seatbelt chimes and others do not work.

I have put my 2020 ford explorer platinum in the ford shop several times because my cruise control has never worked properly. While using the cruise control it will reset to 85 mph whenever it chooses. This is a dangerous issue. Sames Ford dealership has looked at this issue 4 or so times with no fix. This issue needs to be addressed as my car is not the only one with this same issue.

The contact owns a 2020 Ford Explorer. The contact stated that the back over prevention camera screen was black intermittently. The contact then received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) and the vehicle was repaired; however, the failure persisted. The vehicle was returned to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to NHTSA Hotline to report the failure. The failure mileage was 52,700.

I own a 2020 Ford explorer, the catalytic converter failed at approx 100k miles. There is an open recall but my vin is not included and it SHOULD be! The vehicle has been inspected by a dealership and confirmed the catalytic converter is bad. The check engine light is on for the repair. Program #24M01 REPLACE CATALYTIC CONVERTERS IF FAILED AND INSPECT WIRE HARNESS

I have a 2020 Ford Explorer and a Motorola Andriod phone. When I plug my phone into my Explorer to use the maps my display blinks like crazy the charging does not work and my phone gets so hot I am afraid it is going to start a fire. The Ford dealer I talked to said that they knew about it and do not know of any fix. I don't need my vehicle catching on fire.

While vehicle was driving in motion, all system error messages began to sequence on the dashboard (Steering Assist Fault Service Required, Check Park Aid, See Manual, Service AdvanceTrac, Front Camera Fault Service Required, Full Accessory Power Active, Park Brake Fault Service Now, Pre-Collision Assist Not Available, Navigation Fault). Vehicle lost acceleration and had decreased steering and braking capability. This happened on 5/20/2024 and was "repaired" by dealership then happened again on 6/21/2024. It also happened in 08/17/2021 and was repaired by dealership until most recent reoccurrences. This DOES NOT include the instances where the same error messages sequenced prevented the vehicle from even starting (for hours) leaving the motorist stranded. This is also not the first time this concern has been submitted to the NHTSA.

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the back over prevention camera malfunctioned and failed to display an image while the vehicle was in reverse(R). The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact stated that the vehicle had previously been repaired under NHTSA Campaign Number: 23V305000 (Back Over Prevention) for the failure. The failure mileage was 52,000.