2017 FORD EXPLORER Complaints

The contact owns a 2017 Ford Explorer. The contact stated that while his sister was driving 5 MPH making a right turn, the steering wheel seized and failed to turn as needed. There were no warning lights illuminated. The driver was able to continue driving to the residence. The contact called the local dealer and was informed that the failure was due to the power steering unit. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 36,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I was driving , when I heard a strange noise. Luckily I was about a mile from work. I listened more, Checked my check engine lights, as I was passing the local ford dealership. They were not on. I proceeded to the stop light. My car began to miss. I had just put gas in, I assumed it was bad gas, still no engine lights. I made it 3 blocks it started missing bad, going through an intersection. Now its making a bubbling noise. No check engine, but the heat gage is half the way up. I stop in a driveway. put it in park for 15 minutes, to cool it down. I restart my car, I move it 4 yards to park along the street. Now my car will not move at all. We had it towed to the dealership. My engine is ruined. I did not drive my car more then a mile after the noise of what the dealership said, was system blowing up, that's in the engine. As a result this has blown my engine and I now need a new one. We had just been on vacation from Ohio to the Sault Saint Marie, Michigan. My husband checked fluids, added a little of both oil and Antifreeze before we left on Oct 17, 24. There was no antifreeze in the oil or oil in the antifreeze. We were only back a day when this happened . When the radiator blew up, it never set off my check engine lights. Even when the vehicle could no longer move, there were no check engine lights on. My vehicle was making a bubbling sound, yet my hot gages never went completely to hot. At the most the were about 3/4 of the way. The radiator blew and in a few short minutes my engine completely locked, this happening within a mile. Lucky for me, I was in a small town, when it occurred. Its been 3 weeks and I am still waiting on an engine. I have been told its because so many of the explores are having the same issue. I have to come up with 10,000.00 to replace the engine of a vehicle I still owe on. It just turned 100,000 miles in Michigan

I have a recall for my vehicle that was issued February 2024. Ford dealership has not fixed it due to the company saying the parts are not available. It is poor business on ford corporate not to furnish the parts and dangerous since it is broken. I am not happy with your business and ready to report this to someone higher up to get it repaired. The dealership can’t help their customers due to the poor service from corporate.

The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the vehicle was lagging while changing gear. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the torque converter had failed. The contact was informed that the torque converter needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 62,000.

The contact owns a 2017 Ford Explorer. The contact stated that while her husband was driving at an undisclosed speed, there was an excessive amount of white smoke coming from the exhaust. The driver pulled over to the shoulder of the roadway. The vehicle was taken to an independent mechanic, who diagnosed a failure with the turbo charger. The vehicle was not repaired. The contact stated that the two turbo chargers had previously been replaced 16,000 miles prior to the failure. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 91,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Brought vehicle in for a recalled issue concerning the rear toe. After the repair, had accelerated tire wear in a month. Replaced the tires 3x in 2 years and the issue is still there. Currently tires are needed again for 4th time in 2 years.

The drivers side Pilar applique which house the keyless entry came off while driving. It appears it is held on with double sided tape. If it were to fly off it would have posed a problem for other motorists and pedestrians. When looking up for other insidents online found this is a regular occurrence in this vehicle. I was able to double sided tape it again to fix temporary. However it occurs from time to time still. No warning prior to occurance.