2013 FORD EXPLORER Complaints

The contact owns a 2013 Ford Explorer. The contact stated when he started the vehicle and shifted into drive(D), the vehicle lost power steering functionality. The contact turned the vehicle off and, on several times, but the power steering functionality failed to return. The contact drove the vehicle back to the residence without power steering at approximately 30 MPH. The contact stated that the power steering assist warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the steering rack assembly needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was approximately 130,000.

The SUV will swerve into other lane when it switches gears. Replaced both struts. Odor in the cab. Coolant will not stay and after spending $1000 for repairs, it still cannot be fixed. Cracked head gasket.

Check engine light indicated Fuel injection system leaking on 2013 Ford explorer taken to Ford dealer. Investigated online 2013 Ford explorer have fuel injection leaking problems reported for 2013 Ford explorers

The windshield pillar trim flew off the vehicle traveling 60mph down a highway. It was sudden and loud which was extremely distracting. The windshield pillar trim caused the vehicle behind to swerve. Part of the weather stripping which was attached to windshield pillar trim remained halfway on the vehicle flapping in the wind, scratching the vehicle. Driver had to pull over and remove the flapping piece. The problem has not been reproduced nor inspected. There were no warning lamps, messages or other symptoms prior to the failure.

Water pump failure, this part has been recalled on most Ford explorers but not mine and I’m unsure why. My water pump has failed and is causing additional damage to hoses and the engine due to overheating. My vehicle overheated on the interstate and was completely drained of water. I had to pay a $400 tow bill and walk over 10 miles home. The water pump started working again and then once again stopped working. This has caused a lot of problems to my safety and well-being, not to mention I have lost my job due to being late for work multiple times due to not having a reliable form of transportation. A quick Internet search has showed me this is a very common issue for my vehicle and I believe Ford should be held responsible for the faulty part.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 25 MPH, there was an abnormal scraping noise coming from the rear driver's side tire. The contact stated that he depressed the brake pedal, and the pedal went to the floorboard. The contact stated no warning light was illuminated. The contact stopped and inspected the vehicle and became aware that the rear passenger’s side brake pad had separated from the caliper. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The contact went to an auto parts store and purchased new pads, rotors, and calipers and replaced rear brakes. The manufacturer had been informed of the failure. The failure mileage was approximately 136,000.

The contact owns a 2013 Ford Explorer. The contact stated while driving 70 MPH, she heard a popping sound on the driver’s side of the vehicle. The contact stated that when she arrived at her residence, she became aware that the windshield trim panel had detached from the rear windshield and cut the rubber seal around the window. The vehicle was taken to the dealer and the driver’s side windshield trim panel was replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 70,000.

The contact owns a 2013 Ford Explorer. The contact stated while his wife was driving at an unknown speed, the steering wheel became difficult to turn intermittently. The contact stated no warning light was illuminated. The contact stated that the radio, entertainment systems, and navigation systems were inoperable during the failure. The contact took the vehicle to an independent mechanic for the repairs due to the vehicle being vandalized and experienced the failure. The independent mechanic was informed of the rack and pinion and electric power steering. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was unknown.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 60 MPH, there was an abnormal sound coming from both front wheels. The contact stated that it sounded like the tires rubbing on the wheel wells. The contact stated that the check power steering warning light was illuminated. The contact pulled off the highway into a parking lot and stopped the vehicle and saw the "Service Power Steering Now" light was illuminated. The contact turned off and restarted the vehicle however, the failure persisted. The contact stated that the steering wheel failed to turn to the right or the left. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The contact had been advised by Ford Customer Service that there was a recall, NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 138,000.

While I was driving the passenger side panel started to fly off. I pulled over to the side of the road and secured it. My husband placed black tape on it to hold it down until it gets repaired.