2013 FORD EXPLORER Complaints

Windshield trim broke off on right side at highway speed on interstate 78 in PA. I'm not aware of it had hit another vehicle or not, heard the noise when it flew off but didn't know what it was until I got home and seen the missing piece.

The contact owns a 2013 Ford Explorer. The contact stated that the sunroof failed to close securely. The vehicle was taken to the dealer, where the sunroof motor was replaced; however, the failure reoccurred. The dealer replaced the sunroof motor a second time in 2019; however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the sunroof motor needed to be replaced. Additionally, the dealer diagnosed that the failure was due to debris intrusion into the sunroof motor. The dealer informed the contact that the sunroof tubes needed to be kept clean to prevent debris from entering the sunroof motor. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 50,000.

The contact owns a 2013 Ford Explorer. The contact stated that while her husband was driving approximately 70 MPH, the windshield trim panel detached from the windshield. The contact’s husband veered to the side of the road momentarily. The contact’s husband was able to continue driving. The vehicle was taken to the dealer, where the windshield trim panel was replaced; however, the failure reoccurred several times while driving. The contact stated that the dealer had replaced the windshield trim panel on two different occasions. However, the failure persisted. The contact stated that her husband taped the windshield trim panel to the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in the recall related to the failure. The failure mileage was approximately 89,000. The VIN was not available.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the power steering assist fault message displayed. The contact restarted the vehicle to correct the failure. The vehicle was taken to an independent mechanic, who diagnosed that the failure was related to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included in the recall. The dealer was made aware of the failure but confirmed that there was no recall associated with the VIN. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 173,000.

In October of 2018 while driving on the Interstate, I heard a noise in the area of the passenger windshield. I slowed down as I looked at the windshield and the pillar trim came loose and flew off the car. Fortunately, there was no one behind me and it went into the ditch at the side of the highway. I pulled off as soon as I could and checked the driver side trim, it seemed to be loose as well. I was able to secure it and went to my local dealership where they ordered replacement parts. The repair was $506.54. The same thing happened in December of 2021. So now I have paid twice to have this repair made which, in my opinion, should be a recall. I believe a consumer has a reasonable expectation that parts should remain on the vehicle. Yes, anyone could be hit and harmed by flying car parts. The problem was inspected and repaired by the Don Vance Ford Dealership (both times). There was no warning other that a rattling noise as the pieces came loose.

at any speed the Explorer would go into "limp Mode"....NO THROTTLE...Terrian Management Error would appear and the wrench sign,,,,,dash lights and terrain knob light would go off....at highway speeds, with no warning, this could be a deadly situation.....taken to our local Ford dealership.....they had no idea what happened....COULD DO NOTHING...after some research we decided to have them replace the THROTTLE BODY, at our "out of pocket" expense.....driven the car three times with no problems.....but after the first time it happened, to my wife, we went like 2 months without a problem...then it happened again...three more times before we took it in......YouTube is full of folks having the same problem....Explorers and F-150 trucks......you can stop and turn the car off...wait about 20 secs and restart...everything was back to normal...TIL THE NEXT TIME.....my Wife refuses to drive the car again til it is FIXED.....I drive it twice a week only....2013 Ford Explorer LTD....V6

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to an independent mechanic and the mechanic related the failure to NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.

Windshield trim falling apart and separating from windshield. Noticed this happening approx 2 years ago and has become extremely bad now. I have called local dealership and glass company for replacement part but was told by both there isn't a replacement part and windshield would have to be replaced.

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed in 20-degree weather, the engine was smoking and then overheated. The contact checked under the hood and noticed that the coolant level was low. The contact had previously added additional coolant. There were no warning lights illuminated. The contact called the dealer who informed her about a diagnostic test, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

While driving on the highway, the windshield driver's side upper pillar molding detached and flew off hitting the side of the rear of my vehicle. I was unaware of what had happened in the moment but was just knew there was a loud bang as if some type of debris hit my vehicle. I later noticed the lower molding had been damaged as well but was still attached to the vehicle. My safety was at risk in that I was startled by the bang and others could have been harmed by the flying trim. A call to the dealer confirmed there were issues with the trim piece but it was not under warranty and no recalls had been issued at the time. It was not physically inspected by anyone at the time. Due to cost, I ordered and installed a replacement upper trim piece but the lower trim remains damaged. No warnings or symptoms were present. It appears the passenger side remains in tact however does not seem as secure as it should.